Jump to content
Breach

3.4.4 BSOD - mwac.sys

Recommended Posts

Hey,

Installed 3.4.4 on both laptop and desktop yesterday. Laptop is fine, but desktop (windows 10 64, latest) BSOD'ed twice so far with an mwac.sys reference. Anyone else/ideas?

Thanks.

Share this post


Link to post
Share on other sites

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

Share this post


Link to post
Share on other sites

If you don't mind the team needs to gather logs so they can find out what may be going on here.

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

Share this post


Link to post
Share on other sites

While you wait for someone from staff to review your logs @dcollins or @nikhils you may try adding exclusion to your ESET Internet Security

Malwarebytes KB: How-To: Malwarebytes 3 files to be set as exclusions in other security software.

https://support.malwarebytes.com/docs/DOC-1123

NOTE: I not sure if your aware or not, but you may want to have your computer checked as it appears to have software installed that is not licensed properly.

Edited by Firefox

Share this post


Link to post
Share on other sites
1 hour ago, Memshin said:

Checking for Windows Updates or MalwareBytes Updates?

MalwareBytes updates (not sure whether related).

Share this post


Link to post
Share on other sites

Are you running ESET also ? If not, open new post

Share this post


Link to post
Share on other sites

Yup. Always best to open a new case so two do not get confused.

Share this post


Link to post
Share on other sites
10 hours ago, nikhils said:

Hello @Breach and @Memshin

Can you please send us the C:\Windows\MEMORY.DMP file? It's quite large, so would need to be uploaded to a file hosting service such as Filemail

https://www.filemail.com/

The best way to send that file is to first copy it from it's current location to your desktop. Then, zip it before sending. If you use a third party archive tool such as WinRAR or 7zip, it can usually compress quite a bit more than with Windows' native zip utility.

I'll send you a Private Message with an email address you can use with Filemail.

Thank you for your help.

Thanks, provided via PM.

Share this post


Link to post
Share on other sites
On 12/03/2018 at 6:31 PM, nikhils said:

Hello @Breach

Sent you a response via PM.

Hi nikhils,

Just to say that I usually, but not always, get the BSOD shortly after Windows startup or during shutdown.

Hope this helps.

Share this post


Link to post
Share on other sites

Hello @SPOOX

Can you please send us the C:\Windows\MEMORY.DMP file? It's quite large, so would need to be uploaded to a file hosting service such as Filemail

https://www.filemail.com/

The best way to send that file is to first copy it from it's current location to your desktop. Then, zip it before sending. If you use a third party archive tool such as WinRAR or 7zip, it can usually compress quite a bit more than with Windows' native zip utility.

I'll send you a Private Message with an email address you can use with Filemail.

Thank you for your help.

Share this post


Link to post
Share on other sites

@nikhils Hi, any update on this? It's getting pretty annoying, not to mention that my RAID array takes 6 hours to resync after a BSOD...

Share this post


Link to post
Share on other sites
Guest
This topic is now closed to further replies.

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.