TonyCummins Posted March 6, 2018 ID:1221718 Share Posted March 6, 2018 Anyone else having issues logging into their cloud console this morning? Tried multiple browsers and computers. Link to post Share on other sites More sharing options...
TonyCummins Posted March 6, 2018 Author ID:1221719 Share Posted March 6, 2018 what the hell....now i'm receiving a "down for maintenance" logo ! The email i received yesterday alerting me to scheduled maintenance said it was not happening till Wednesday ! "Malwarebytes is scheduled to update our cloud platform on March 8, 2018 at 8:00PM EST / 5:00PM PST. We anticipate less than 3 hours of downtime to complete this update" Link to post Share on other sites More sharing options...
Kalrand Posted March 6, 2018 ID:1221722 Share Posted March 6, 2018 I don't think this is the scheduled maintenance, I think this is an immediate issue with the Cloud portal. Link to post Share on other sites More sharing options...
King_Of_The_Castle Posted March 6, 2018 ID:1221723 Share Posted March 6, 2018 Same here. At first I thought it would be related to the notification they sent yesterday afternoon, but no. They likely encounter an issue and are currently working to fix it ASAP. Link to post Share on other sites More sharing options...
TonyCummins Posted March 6, 2018 Author ID:1221728 Share Posted March 6, 2018 looks like its back up.... Link to post Share on other sites More sharing options...
Cleatus Posted March 6, 2018 ID:1221729 Share Posted March 6, 2018 No redundancy? Link to post Share on other sites More sharing options...
King_Of_The_Castle Posted March 6, 2018 ID:1221734 Share Posted March 6, 2018 Still down for me... Link to post Share on other sites More sharing options...
King_Of_The_Castle Posted March 7, 2018 ID:1222066 Share Posted March 7, 2018 Any updates guys? Still down for me...I need to deploy new clients to a customer. Thank you. Link to post Share on other sites More sharing options...
Kalrand Posted March 7, 2018 ID:1222082 Share Posted March 7, 2018 Try a CTRL + F5 on the login page. I noticed that I had to clear cached pages when things changed anywhere on the Cloud Console to see it. Link to post Share on other sites More sharing options...
King_Of_The_Castle Posted March 7, 2018 ID:1222148 Share Posted March 7, 2018 1 hour ago, Kalrand said: Try a CTRL + F5 on the login page. I noticed that I had to clear cached pages when things changed anywhere on the Cloud Console to see it. This fixed it. Thanks man Link to post Share on other sites More sharing options...
Kalrand Posted March 7, 2018 ID:1222157 Share Posted March 7, 2018 Np, I'd imagine I'll have to do that again come Friday morning after the scheduled Maintenance. Link to post Share on other sites More sharing options...
Staff CHMOD_777 Posted March 7, 2018 Staff ID:1222257 Share Posted March 7, 2018 Hello@TonyCummins I just wanted to reach out to you and confirm that the Malwarebytes platform did not go down today. The window you presented must have been cached in your users browser from our last maintenance window. Just clear your cache by using CTRL + F5 and then refresh. Link to post Share on other sites More sharing options...
TonyCummins Posted March 7, 2018 Author ID:1222258 Share Posted March 7, 2018 Just now, CHMOD_777 said: Hello@TonyCummins I just wanted to reach out to you and confirm that the Malwarebytes platform did not go down today. The window you presented must have been cached in your users browser from our last maintenance window. Just clear your cache by using CTRL + F5 and then refresh. I never said it went down today. I had issues yesterday and it was NOT a browser cache one. As i mentioned above i tried multiple computers and browsers to access console....even vpn to my home pc to try. Link to post Share on other sites More sharing options...
Kalrand Posted March 7, 2018 ID:1222267 Share Posted March 7, 2018 35 minutes ago, CHMOD_777 said: Hello@TonyCummins I just wanted to reach out to you and confirm that the Malwarebytes platform did not go down today. The window you presented must have been cached in your users browser from our last maintenance window. Just clear your cache by using CTRL + F5 and then refresh. I also had the same issue at the same time @TonyCummins did yesterday, which lasted for at least a half hour. This wasn't an isolated incident. Link to post Share on other sites More sharing options...
vbarytskyy Posted March 9, 2018 ID:1222802 Share Posted March 9, 2018 This issue had to do with browsers caching the page and not loading the webpage with new changes after maintenance. We put in the fix this morning. For most users simply restarting the browser or refreshing the page fixed it. Clearing browser cache would also force the browser to pull down the changes. Link to post Share on other sites More sharing options...
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