Reni Posted March 20, 2018 ID:1225727 Share Posted March 20, 2018 I have nearly the same issues. After updating from 3.3.1 to 3.4.4 everything is working first normal. As soon as i reboot the first time, my windows is frozen shortly after the next logon, approx 20 seconds after login. Booting in safe mode is working. I get the message "Windows is not responding", when clicking everywhere or try to open Task manager or do something else. Only help, cold boot and boot in safe mode. I created two logs. The first ist done while doing the setup to 3.4.4 and when everything (before the reboot) is still working. The second is made afterwards, when Windows frozen and I had to boot in safe mode to uninstall 3.4.4 and reinstall 3.3.1 again to have my computer working again. Hope this helps. mb-check-results-AfterUpgrade-NoReboot.zip mb-check-results-AfterRebootwithFreeze.zip Link to post Share on other sites More sharing options...
dcollins Posted March 21, 2018 ID:1225991 Share Posted March 21, 2018 (edited) Can you please go to the following link in the version of Chrome that locks up for you? chrome://gpu Then right click, Save As -> Complete Webpage and upload the HTML file that gets saved? You may have to zip it as some extensions aren't allowed. You do not need Malwarebytes installed when you do this. Edited March 21, 2018 by dcollins Link to post Share on other sites More sharing options...
ingber Posted March 21, 2018 Author ID:1225992 Share Posted March 21, 2018 11 minutes ago, dcollins said: Can you please go to the following link in the version of Chrome that locks up for you? chrome://gpu Then right click, Save As -> Complete Webpage and upload the HTML file that gets saved? You may have to zip it as some extensions aren't allowed. You do not need Malwarebytes installed when you do this. attached as gpu.zip gpu.zip Link to post Share on other sites More sharing options...
dcollins Posted March 21, 2018 ID:1225998 Share Posted March 21, 2018 Thanks, any idea how long it takes for the issue to present itself? Link to post Share on other sites More sharing options...
ingber Posted March 21, 2018 Author ID:1226010 Share Posted March 21, 2018 17 minutes ago, dcollins said: Thanks, any idea how long it takes for the issue to present itself? Sorry, no, it seems intermittent, from a few mins to an hour or two. The last day I've been getting out of Chrome after short sessions, since most people think Chrome does not play well with MB-3.4.4. I also disabled a few extensions. I have not had any freezes yet. Link to post Share on other sites More sharing options...
ingber Posted March 21, 2018 Author ID:1226155 Share Posted March 21, 2018 One of our 2 Thinkpads froze right after rebooting from a Thinkpad update. I had to hard shutdown again -- hope no files were corrupted as happened previous times when MB3 froze like this. I reinstalled 3.3.1 over 3.4.4 and turned off Settings -> Application -> Application Updates (2 entries). This time I won't change my mind and try 3.4.4 again. For 2 Thinkpads, I attach FRST logs generated by mb-support-0.0.9.351.exe -> Gather Logs, and info collected by mb-check-3.1.10.1000.exe, in zipped file T.zip containing 2 folders T1 and T2. T2 froze this time; a previous report was on T1 freezing. This is nasty bug on several PCs over a pretty long time. T.zip Link to post Share on other sites More sharing options...
dcollins Posted March 22, 2018 ID:1226282 Share Posted March 22, 2018 Thanks for the update Link to post Share on other sites More sharing options...
Reni Posted March 22, 2018 ID:1226365 Share Posted March 22, 2018 Here is mine. My freeze is around 10 seconds after Windows desktop appears after booting Link to post Share on other sites More sharing options...
dcollins Posted March 22, 2018 ID:1226366 Share Posted March 22, 2018 Does your computer blue screen, or just lock up? Link to post Share on other sites More sharing options...
Reni Posted March 22, 2018 ID:1226367 Share Posted March 22, 2018 (edited) It lock-up, when i click on anything (desktop, startmenu, ...) a small window showing "Windows process is not responding", I can click wait or cancel but nothing more happens. Also CTR ALT DEL is not working. Only way is to press the power button Edited March 22, 2018 by Reni Link to post Share on other sites More sharing options...
dcollins Posted March 22, 2018 ID:1226395 Share Posted March 22, 2018 Thanks @Reni If you disable Web Protection under Settings -> Protection (or by right clicking the Malwarebytes icon and click on Web Protection: On) does the issue go away? Link to post Share on other sites More sharing options...
Reni Posted March 22, 2018 ID:1226399 Share Posted March 22, 2018 I will try this tomorrow and let you know. Now it's alteady too late here im Switzerland Link to post Share on other sites More sharing options...
Solution Reni Posted March 30, 2018 Solution ID:1228409 Share Posted March 30, 2018 (edited) @dcollinsVersion 3.4.5 has fixed the freeze issue for me. Thank you! Edited March 30, 2018 by Reni Link to post Share on other sites More sharing options...
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