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Mikanojo

AdwCleaner 7 and Malwarebytes 3.3.1 NOT finding the RocketTab virus

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Hello,

This morning we suddenly found the RocketTab powered by Advertise virus has taken over our browsers, Edge and Firefox.
we downloaded and reinstalled the latest trial version of Malwarebytes 3.3.1, it found nothing,
then we downloaded AdwCleaner 7.0.8.0 and let it update.. and run.. and it ALSO fails to find the virus.

We have a virus, pup, malware that Malwarebytes is supposed to find and remove
but it is not finding or removing it.
please help?

 

 

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i followed the first part of the instructions, went to the link, downloaded the Farbar program,

and when i went to install it, Windows Defender Smartscreen blocked it.

So we will not be using that.

Gifu came and just ran a full system restore, then refreshed Firefox browser

and the RocketTabs are no longer appearing.

He then went and carefully reinstalled the 7 add-ons to the browser that we use

restarting the browser after each install and then running a random search in Bing

to make certain that the RocketTabs were not suddenly back.

No new software has been installed recently that would account for getting the infection to begin with

but we DID have a strange issue with Google Image Search - which we do not normally use.

 

Capture.PNG

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if you do not allow FRST to run we cannot go any further...  FRST is very safe and is used hundreds of times a week here at Malwarebytes.

  • Double-click FRST to run it. When the tool opens click Yes to disclaimer.

    (Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
     
  • Make sure Addition.txt is checkmarked under "Optional scans"
    user posted image
     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.

If you are sure your system is safe now tell me and we can close out..

Thank you,

Kevin

 

 

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As stated previously, the Farbar program was blocked by Windows Defender Smartscreen

and so we will not be using it.  We have already installed TWO things, Malwarebytes AND AdwCleaner

and though BOTH were supposedly able to find and remove RocketTabs, NEITHER of them did.

As also stated previously, our system has now gone through a restore, and the Firefox browser refreshed back to original,

the problem as of this moment has been resolved on our system, RocketTabs appears to be gone.

If the Farbar program has some extra function that Malwarebytes and AdwCleaner do NOT have for some reason???

Then would it not make more sense to include that in those softwares?

Both of those programs allow us to save a report that we could have sent already

so the reason for adding the 3rd, apparently 3rd party? Farbar seems excessive and frankly suspicious

but we DID try to install it, only to have it be blocked by Defender Smartscreen.

Please tell Farbar their programs apparently looks a bit too much like suspicious malware;

they should consider fixing that.

Our problem is resolved now, albeit by more drastic but effective means.

Thank you

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The FRST intial scan is purely diagnostic and makes no changes whatsoever to your system, what we get is a full overview of your system for analysis. If you are confident your system is now clear of any malware or infection then I will close out your thread in due course....

Thank you,

kevinf80

Edited by kevinf80
typing error

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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