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I was having the same issue a lot of people have had lately with web protection turning itself off and refusing to turn it back on. I followed instructions to run the clean but when I hit yes to reinstall, it popped up that the install had failed and that I should contact Malwarebytes and include the results. I'm a safe browser in terms of the websites I usually end up on, but I have been using Malwarebytes for years and I'm quite anxious to be sitting here using my PC with only the Windows Defender doing anything.

 

mb-clean-results.txt

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

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For any of these issues:

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Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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Greetings and welcome,

I'm sorry that the software isn't working properly.  If you would, please try installing the latest beta version from here to see if it resolves the issue you're having.

Please let us know how it goes.

Thanks :) 

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Okay, so it seems to be back up and running now, with all the protections working. I did have to wait and watch the scan I did, however, as it managed to use between 70 and 90+ per cent of my CPU while it scanned, which is a bit nuts to be honest. My hardware is a little old, I guess, but that's still quite extreme. If it does that when I boot it next, I might let you know? In case it's an issue that needs to be dealt with on your end.

Anyway, thank you for the help. :)

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You may adjust how much CPU is used by changing this setting to Lower the priority of manual scans to improve multitasking under Settings>Application:

5a9bc50b9e708_ScanImpact.png.d30d8163c3df8f73d8473629fdeabaa2.png

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You're very welcome.  If you require any further assistance please let us know and we'll do our best to assist.

Thanks :) 

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