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Pugh1785

I am unable to install malwarebytes

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I also purchased Malwarebytes today.  I am unable to open Malwarebytes.

I attempted to use Chameleon and that was unsuccessful.  I attempted to locate the Farbar Recovery Scan Tool based off what I read in another forum and my web page closed every time I searched for it.  Should I also download the "clean tool" you have listed above?

I have windows 7 and 32-bit

Edited by Pugh1785

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Hello @Pugh1785

When you say you are unable to open Malwarebytes, you mean its already installed and you cannot launch it. Am I correct?

Can you please try something for me:

1. Reboot your computer to safe mode.

2. Open Malwarebytes .

3. If you can open it please run a threat scan with root kits enabled 

4. Clean up infections if found.

5. Reboot back into normal mode and check if you can open Malwarebytes again.

Please let us know.

Thank you.

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To run your Windows 7 computer in SAFE MODE: Restart your computer - immediately press and hold the F8 key as your computer restarts. (You need to press F8 before the Windows logo appears.)

Edited by TheThornWithin

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@nikhils that got it working.  I ran a scan in safe mode....got 163 items quarantined and then was able to open it and run another scan in regular mode.

Thank you!

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Awesome, glad to know it worked.

Please make sure you run a scan in the regular mode with root kits turned on just to be sure.

Thank you.

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