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DIO_SAMA

I am unable to install malwarebytes

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I downloaded malwarebytes officially, from malwarebytes.com, and i have been troubled by the notification that i should restart my PC in order to get the malwarebytes installed, i have done this several times, but i ended up in an infinite loop, and it is not installed yet. I am in windows 10, 64-bit, x86image.thumb.png.ea7eac591f1775d3a33fe96dbb550a70.png

Edited by DIO_SAMA

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Hello and Welcome


Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

  1. Please follow the steps in this pinned topic to un-install your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After un-installing with the mb-clean tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) If you are not prompted to install the latest version, you can download the latest version manually (currently v3.3.1.2183 CU 1.0.262) to re-install from HERE)
  2. If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file))
  3. NOTE: More info about the latest Malwarebytes 3.3.1 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions


Please let us know how it goes.


Thank You,

Firefox

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