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Is MB Slowing Down & Crashing my Computer?


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Over the last few weeks, I have had some major issues with my Windows 10 computer. First I am getting frequent Windows Explorer freezes that eventually cause black screens of death where there is nothing on the screen but the mouse. I cannot access anything and am required to shut the computer down via the power button. 

Also, I have had a lot of lag time with programs opening and PDFs take forever to print. Once I hit the print button I literally wait 20-30 seconds for the print diaglog box to open and they it takes another 20 second, if not more, for the document to print. 

I thought initially it was due to a recent Windows 10 update but then I remember there were similar issues with an earlier version of MB 3 that would cause black screens of death that was fixed by a beta update (since released). So I quit MB all together and my times for opening and printing has increased substantially.  Are there issues with  MB 3.3.XXXX?

Thanks. 

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
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  • Multiple Transactions
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  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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