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Constant reboot loop whwn trying to install


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When trying to install the latest version of mbam, the program will immediately ask me ro perform a reboot on my pc. This be omes a constant loop and I am unable to initiate the installation.

I have read other similar topics, and i have tried the mbam cleanup tool which found nothing, as well as manually deleting all mbam files, foldera, and all registey keys containing the keywords of "malwarebytes" and "anti-malware." How do i fix my pc to be able to install.

Also, there is no existing mbam service for me to run. 

Thank you in advance

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  • Staff

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

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Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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  • Staff

Greetings and welcome,

I'm sorry for the issue you're experiencing.  I will do my best to assist you in getting the problem corrected.

First, please run MB-Clean one last time, however when prompted to reinstall the latest version after reboot, decline so that it does not attempt to install.

Then, once this is done, please download the latest beta version of Malwarebytes 3 from here and install it.  If you would prefer not to try the beta, let me know and I'll work with you to continue to attempt to get the current release version to work correctly (I am having you try the beta as I believe it is more likely to resolve the issue without any additional steps due to the bugfixes it contains).

Please let me know how it goes, if there are any problems, and if the original issue you were having persists.

Thanks

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Ah, that explains it.  I'm glad you got it figured out and fixed.  Yes, if it can't write to that location that would prevent it from installing its drivers, thus the boot loop.

Thanks for letting us know and I'm glad that it's finally sorted now.

If there's anything else we might help you with, please don't hesitate to let us know.  I'll also take this occurrence to our Support team for analysis as they can likely whip something up in our support tools to check for and possibly fix permissions issues like this to correct it for anyone else who might be impacted by a similar situation.

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