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Virus Blocks all Anti-Virus Programs (Including Windows Defender)


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Hi,

I've tried for two days to remove these viruses but nothing seems to work. I can't turn Windows Defender back on or Malwarebytes 3 for that matter. I have tried following a few threads that seemed to cover this issue but nothing seems to work in spite of how it seemed that it might. I've run the Farbar Recovery Scan Tool test, the Malwarebytes 3 scans and quarantine procedures, as well as the mbar-1.10.3.1001 scans no lasting help...

 

The mbar-1.10.3.1001 seemed to allow me to download and install Malwarebytes 3 and run it but after I did (used the scan and then told me to quarantine what it found, so I did). However, after the restart, it refuses to open and I can't turn it's protection back on. 

 

Also, every time I try to Google search anything, I get redirected to bing searches and I can't stop that from happening either (Google is my default search engine and I don't have any extensions doing this to my knowledge).

 

Here are all of the reports from the scans I've done, I really hope someone can help me figure this out:

 

Addition.txt

AdwCleaner[C0].txt

AdwCleaner[S0].txt

FRST.txt

Shortcut.txt

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Hi,

I've tried for two days to remove these viruses but nothing seems to work. I can't turn Windows Defender back on or Malwarebytes 3 for that matter. I have tried following a few threads that seemed to cover this issue but nothing seems to work in spite of how it seemed that it might. I've run the Farbar Recovery Scan Tool test, the Malwarebytes 3 scans and quarantine procedures, as well as the mbar-1.10.3.1001 scans no lasting help...

 

The mbar-1.10.3.1001 seemed to allow me to download and install Malwarebytes 3 and run it but after I did (used the scan and then told me to quarantine what it found, so I did). However, after the restart, it refuses to open and I can't turn it's protection back on. 

 

Also, every time I try to Google search anything, I get redirected to bing searches and I can't stop that from happening either (Google is my default search engine and I don't have any extensions doing this to my knowledge).

 

Here are all of the reports from the scans I've done, I really hope someone can help me figure this out:

 

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  • Root Admin

Hello @Half-Breed123 and :welcome:

Let me have you try resetting your browsers. Then reboot the computer and let me know if that helped any or not.

 

Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Microsoft Edge
How to Reset Microsoft Edge in Windows 10

Firefox
Click on Help / Troubleshooting Information then click on the Refresh Firefox button.

Chrome
Reset Chrome back to defaults to completely clear out issues with Chrome.

  • First, go to >> Google Sync << and sign into your account. Make sure you know your password as this will clear it from the browser.
  • Scroll down until you see the  reset_chrome_sync.png "reset sync" button to clear your data from the server and remove your passphrase.
  • Now, close all Chrome windows. Chrome cannot be running for the next step. If needed, print this information or use another browser to read the information.
  • Press the Windows key + R at the same time, to bring up the run dialog box.
    • run_command.png
  • Type in (or copy/paste) the following and press Enter:     %localappdata%\Google\Chrome\User Data\Default\
  1. Press Ctrl + A to select all the files and folders.
  2. Hold down Ctrl + A and click once on the files "Bookmarks" and "Bookmarks.bak". This will unselect them.
  3. With all the files selected (except for your Bookmarks), press the Delete key and click Yes to delete the files and folders.
  4. Example of all files and folders selected, except Bookmarks

chrome_files_folders.png

 

Restart your computer now and make sure there are no longer any redirects or other browser issues. 

 

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Hey,

 

I tried all of those resets (even though I only use Chrome). After the restart, I logged myself back into my account and attempted a search. It got redirected to bing again. Then I went into the Chrome settings and took bing.com off of my search engine list and that seems to have stopped it. Not sure that this is a permanent fix or just a cover-up...

Moving right along, any luck coming up with a solution to my main issues? I skimmed some of the reports that I attached above and the file named "FIRST" had a line item that stood out to me. It was towards the bottom of the report in the "Bamital & volsnap" section. The last item on that list had an "ATTENTION" at the end of it. I went in looking for the "sidosvyb.sys" file that it mentions in my System32 folder to check it's permissions but sure enough, I didn't have administrative permissions to view that information even though I'm the only one using this computer... Me thinks this file might be part of the problem.

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I have a laptop that uses the same network but it should be fine, I hope. I also have access to an 8 GB USB Drive.

I booted in safe mode but I still couldn't open the Malwarebytes program. So I went ahead and ran the Malwarebyutes Anti-Rootkit again while I was still in safe mode. I still couldn't open it when it booted back up (in safe mode). So I went and booted normally, re-installed Malwarebytes 3, booted back up in safe mode and ran another scan (with Malwarebytes 3). It gave me a list and suggested that I quarantine the things on it, so I did.

I also ran "adwcleaner_7.0.8.0" "scan" and "clean" after the Anti-Rootkit.

Anyway, here is the log from Malwarebytes 3 (and also the log from the first scan earlier today, as I couldn't find it earlier - Malwarebytes Scan_1 is from earlier today and Malwarebytes Scan_2 is from just now in safe mode).

Malwarebytes Scan_1.txt

Malwarebytes Scan_2.txt

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I don't want to jubilate prematurely but I think that did it..

 

There was this process running in the background that I didn't recognize and I couldn't end it. I even tried to go to it's file location and delete it (to no avail, obviously); it was even running while I was in safe mode... However, I haven't seen it since I booted back up normally. I don't remember what it was called, otherwise I would give it but I do remember it was in my system... or services (maybe) folder.

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Yeah, that link didn't tell me how to save the entire log, it only said that I could view it.

I just took a screenshot of the short version. The first scan was just me opening the program and running the scan. The second scan was me going into the advanced options and adding my drive to the scan list (I checked all of the boxes so that it would scan everything).

Before I even ran the first scan, I was finally able to get windows defender back online. I attempted a system restore (from before this whole mess) but it failed. So I tried to boot in safe mode to attempt the restore but I noticed that now only one restore point was available and it was from today, so I decided not to go through with it. When I booted back up normally, Windows Defender was running.

Screenshot (2).png

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  • Root Admin

Okay, great. Let's go ahead then and run all of these scans again and see what else comes up still.

Getting pretty late here for me so depending on how long it take to run I might have to follow up with you again sometime tomorrow.

 

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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  • Root Admin

At this time there are no more signs of an infection on your system.
However if you are still seeing any signs of an infection please let me know.

Let's go ahead and remove the tools and logs we've used during this process.

Most of the tools used are potentially dangerous to use unsupervised or if ran at the wrong time.
They are often updated daily so if you went to use them again in the future they would be outdated anyways.

The following procedures will implement some cleanup procedures to remove these tools.
 
bwebb7v.jpgDownload Delfix from here and save it to your desktop. (you may already have this)

  • Ensure Remove disinfection tools is checked.
  • Click the Run button.
  • Reboot


Any other programs or logs that are still remaining, you can manually delete. (right click.....Delete)
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST folder, FRST-OlderVersion folder, MBAR folder, etc....AdwCleaner > just run the program and click uninstall.


 
If there are any other left over Folders, Files, Logs then you can delete them on your own.
 
Please visit the following link to see how to delete old System Restore Points. Please delete all of them and create a new one at this time.
How to Delete System Protection Restore Points in Windows 7 and Windows 8

Remove all but the most recent Restore Point on Windows XP


As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsers
How do I disable Java in my web browser? - Disable Java

A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data.
Nothing is 100% bulletproof but with a little bit of education you can certainly swing things in your favor.


If you're not currently using Malwarebytes Premium then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection.

 

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