timco5 Posted August 23, 2009 ID:113811 Share Posted August 23, 2009 OK, go ahead and make that topic in the our Malware Removal forum, and let them know that you can't run any of the utilities. Someone should give you instructions on how to do it in Safe Mode. --------------------Arthur WilkinsonMalwarebytes Customer SupportMalwarebytes starts to run but ends after about 8 seconds and goes awayBad got worsetried Malwarbytes again - reinstalled it - it ran for about 10 secs then went away- tried to restart but it get the the following error: Windows cannot access the specified device path or file. You may not have the appropriate permisions to access item. Can't run RootRepeal get the following - error invalid PE image foundCan't scan with McAffee - Scanning has encountered a problem from which it cannot recover - here are the problem details: error starting on demand scannerCan't run HJThis I get the same error that I get with MalWarebytes - Windows cannot access the specified device path or file. You may not have the appropriate permisions to access item. Can't run Windows DefenderCan't run AvengerCant run Advanced System CareCan't run SuperAntiSpywareHELP Please.Running Windows XP - SP 3 Link to post Share on other sites More sharing options...
timco5 Posted August 23, 2009 Author ID:113813 Share Posted August 23, 2009 Started to re-install and update McAffee but was told I had two incompatable programs AVG Anti virus 7.1 and AVG 8.0 - Started removing programs - system won't let me remove them AVG - Cannot remove avgam.exe -access is denied Link to post Share on other sites More sharing options...
Staff screen317 Posted August 25, 2009 Staff ID:114807 Share Posted August 25, 2009 Hi timco5 and welcome to Malwarebytes.Please download Win32kDiag.exe by AD to your Desktop. Double click on it. It will make a diagnostic and produce a report on the desktop. Post that report on your next reply:-screen317 Link to post Share on other sites More sharing options...
timco5 Posted August 28, 2009 Author ID:116411 Share Posted August 28, 2009 Hi timco5 and welcome to Malwarebytes.Please download Win32kDiag.exe by AD to your Desktop. Double click on it. It will make a diagnostic and produce a report on the desktop. Post that report on your next reply:-screen317Log file is located at: C:\Documents and Settings\Dad\Desktop\Win32kDiag.txtWARNING: Could not get backup privileges!Searching 'C:\WINDOWS'...Cannot access: C:\WINDOWS\system32\eventlog.dll Link to post Share on other sites More sharing options...
sUBs Posted August 29, 2009 ID:116605 Share Posted August 29, 2009 Your log is incomplete. Please wait till Win32Diag tells you it's finished. Link to post Share on other sites More sharing options...
Staff screen317 Posted September 6, 2009 Staff ID:121489 Share Posted September 6, 2009 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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