MWB does not start after Windows7 restart

[AstroFrank]

I noticed that MWB was missing from my system tray.  I then checked processes in task mgr and saw no mb entries.

I had the MWB icon on my desktop so I ran it.  MWB user interface did not come up, and there was no MWB in the system tray, but mbam did show up in the processes list.

I uninstalled MWB and restarted, then downloaded the latest version of MWB and installed it.  MWB came up, I did a scan, and the system tray showed it fine.

I restarted windows and it is gone again.

I ran farbar and MWB diagnostic as requested.  Can you tell what is happening?

Thanks much,

Frank 

mb-check-results.zip

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

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Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[exile360]

Greetings and welcome

Please try installing the latest beta version of Malwarebytes from here to see if it corrects the issues you're having.

Please let us know how it goes.

Thanks  

[AstroFrank]

Did not work.  No sign of MWB after a Windows restart.  I collected the files as requested.

I installed mb3-setup-consumer-3.4.2.2388-1.0.316-1.0.4074

mb-check-results.zip