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So I had to reformat my laptop (again) due to the MBR being corrupted and Windows 10 not launching. After reinstalling Windows and MBAM, I went to find my license (which was newly repurchased just last month for the new year) in my email and attempt to reactivate. I was notified of the following:

 

Quote

The usage level has exceeded the maximum installations allowed. There is a problem with your license key and we are unable to activate your license.

Please select one of the following actions:

[Deactivate other devices] [Cancel]

Selecting the only useful option takes me to the webpage where I can view all my previous licenses on the account. I see my current active one, currently using it's one and only seat and I select the [Deactivate All] key to deactivate the instance of MBAM that was assigned to my computer as it used to be. I see a momentary green pop-up indicating the action was complete which quickly disappears plus some spam about MBAM being available for Mac, but the license area seems to still indicate my license is seated. And when I attempt to activate the license again on the application, there is no change. I've tried a few different basic browser troubleshooting steps to no avail.

I'm just trying to secure my laptop the way I always have, but the website doesn't seem to want to cooperate with me. Is it the website itself that is being the issue, or something I'm doing wrong?

Help would be appreciated. Please and thanks.

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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

  • Renewals
  • Refunds (including double billing)
  • Cancellations
  • Update Billing Info
  • Multiple Transactions
  • Consumer Purchases
  • Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

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I had the same, deactivate all just didn’t work. I have reported this to support.

 

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I deactivate my device and I decided to activate malware-bytes license in my new laptop but still give me this message :(The usage level has exceeded the maximum installations allowed. There is a problem with your license key and we are unable to activate your license.)
Please select one of the following actions:

[Deactivate other devices] [Cancel]

Please help ASAP

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9 hours ago, MohammadDawood said:

I deactivate my device and I decided to activate malware-bytes license in my new laptop but still give me this message :(The usage level has exceeded the maximum installations allowed. There is a problem with your license key and we are unable to activate your license.)
Please select one of the following actions:

[Deactivate other devices] [Cancel]

Please help ASAP

I have a similar issue, I cannot deactivate or active , and whenever I click livechat it shown as offline (during their official business hours), is anyone available to help?

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