MikeM2018 Posted February 21, 2018 ID:1218216 Share Posted February 21, 2018 Today is Feb. 21, 2018 and my Malwarebytes Premium web protection is once again not on. if I restart the computer it's not on, if I close MB and restart MB it works for about 10 seconds. Now what? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted February 21, 2018 Staff ID:1218217 Share Posted February 21, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven't done so already, please run these two tools and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Farbar Recovery Scan Tool (FRST) Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions MB-Check Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted February 21, 2018 ID:1218220 Share Posted February 21, 2018 5 minutes ago, MikeM2018 said: Today is Feb. 21, 2018 and my Malwarebytes Premium web protection is once again not on. if I restart the computer it's not on, if I close MB and restart MB it works for about 10 seconds. Now what? Welcome back and sorry you are having issues. Please read the below post. Link to post Share on other sites More sharing options...
CraigS Posted February 21, 2018 ID:1218224 Share Posted February 21, 2018 The 3.4 Beta has worked flawlessly for me (inst'd week ago) & I'd try it. Have had random Modules not work over time and usually an Install over existing is the solution. No issues in awhile and the Beta is Great so far. Link to post Share on other sites More sharing options...
daman1 Posted February 21, 2018 ID:1218253 Share Posted February 21, 2018 (edited) 1 hour ago, MikeM2018 said: Today is Feb. 21, 2018 and my Malwarebytes Premium web protection is once again not on. if I restart the computer it's not on, if I close MB and restart MB it works for about 10 seconds. Now what? Mike what version and component package are you running? my attachment shows the current stable ver. I recommend you stick with this one for now. Edited February 21, 2018 by daman1 Link to post Share on other sites More sharing options...
MikeM2018 Posted February 22, 2018 Author ID:1218586 Share Posted February 22, 2018 Thanks for the replies. I do have the latest "stable" build. It was downloaded the last time my web protection would not start just a few months ago. So the solution is to either download a Beta version or do without Web protection? Or, spend my time troubleshooting commercial software? Just curious. Thanks Mike. Link to post Share on other sites More sharing options...
daman1 Posted February 22, 2018 ID:1218663 Share Posted February 22, 2018 3 hours ago, MikeM2018 said: Thanks for the replies. I do have the latest "stable" build. It was downloaded the last time my web protection would not start just a few months ago. So the solution is to either download a Beta version or do without Web protection? Or, spend my time troubleshooting commercial software? Just curious. Thanks Mike. Did you do a clean install using MB clean-tool or over top? if over top id try doing a clean install reboot with MB clean tool. Link to post Share on other sites More sharing options...
Porthos Posted February 22, 2018 ID:1218706 Share Posted February 22, 2018 5 hours ago, MikeM2018 said: Thanks for the replies. I do have the latest "stable" build. It was downloaded the last time my web protection would not start just a few months ago. So the solution is to either download a Beta version or do without Web protection? Or, spend my time troubleshooting commercial software? Just curious. Thanks Mike. Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... Please use an Administrator account when doing the following, FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txtNOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Link to post Share on other sites More sharing options...
MikeM2018 Posted February 23, 2018 Author ID:1218815 Share Posted February 23, 2018 See attached as per instructions. Thanks for the help! mb-check-results.zip Link to post Share on other sites More sharing options...
Porthos Posted February 23, 2018 ID:1218818 Share Posted February 23, 2018 21 minutes ago, MikeM2018 said: See attached as per instructions. Thanks for the help! Download and run MB-CLEAN Download MB-CLEAN Close all open applications Double-click and run mb-clean-3.1.0.1031.exe A prompt with an option to clean up the system will appear: click Yes Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process Once the cleanup process is completed, a prompt will appear: Yes - will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3 No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended) We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s). Upon reboot, a prompt will appear: click Yes Yes - will download, install and activate the latest version of Malwarebytes 3 No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended) If it does not offer the new install after the reboot you can download and install from here. https://downloads.malwarebytes.org/file/mb3 Link to post Share on other sites More sharing options...
MikeM2018 Posted February 23, 2018 Author ID:1218893 Share Posted February 23, 2018 Thank you, Porthos. Followed instructions for very easy clean and re-install of MB, which is now working as expected. Mike Link to post Share on other sites More sharing options...
Porthos Posted February 23, 2018 ID:1218937 Share Posted February 23, 2018 1 hour ago, MikeM2018 said: Thank you, Porthos. Followed instructions for very easy clean and re-install of MB, which is now working as expected. Mike Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post. Everyone else reading this topic and need assistance, Please START your OWN NEW Topic by clicking >HERE< Do not reply to another user's post/topics. Not all fixes will work for all users/issues and you will get better/faster help one on one. Please follow the instructions in the automated reply for faster response. Link to post Share on other sites More sharing options...
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