Exploit protection not starting

[rene_feierabend]

I've tried serveral times to uninstall / install MB3, always the same result. Exploit protection starts up and stops after a few seconds. This happend after using an insider biuld of windows 10 (17101.rs4...).

Any help or idea how to fix without going back to the official windows version?

mb-check files added

mb-check-results.zip

[Malwarebytes]

***This is an automated reply***

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[nikhils]

From your mb-clean logs you ran it seems the clean up was not successful.

Can you please follow the forum post below and run mb-clean again. Please make sure you reboot when the tool asks you to and that should go through the post reboot cleanup phase and should automatically prompt you to reinstall the latest MB 3.x

Please let us know if you still continue to see the issue:

 

[rene_feierabend]

Hi nikhils

 

I tried what you posted and the following happened:

 

               MB-CLEAN run thru to reboot the PC. After reboot, the PC ran as usual but there was no prompt to reinstall

               MB 3.x and there is no "mb-clean-results.txt" on the Desktop.

 

So I installed it manually and show there, the same problem as before, Exploit Protection turns on and off after a few seconds.

 

Probably the problem is the insider build of Windows, so it could help you the be prepared for the near future, when this version goes life.

 

Do you have any other idea what I could try to get it back running or shall I go back with my Windows build?

 

Many thanks in advance

 

Rene

[vbarytskyy]

@rene_feierabend

Could you try the following for me--

 

Shutdown Malwarebytes (if it's still able to run)

• Right-click the icon in the Taskbar and hit "Quit"

Go to the following locations, look for "Malwarebytes" and delete the whole folder, you may get a UAC prompt make sure to confirm

• C:\ProgramData
  • *Note: C:\ProgramData is a hidden location so you may have to show hidden files*
  • Showing Hidden Files
• C:\Program Files

If you are able to remove the folder successfully, run MB-Clean again or let us know if there are issues removing the folder(s)

 

Thanks

[rene_feierabend]

Dear Vlad

I tried your post, the following happened:

• C:\ProgramData\Malwarbytes  could be deleted without problem.
• C:\Program Files\Malwarebytes  could not be deleted because mbshlext.dll is locked by the explorer process.

I renamed this file, restartet the PC, deleted the Folder and ran MB-Clean, then a mb-clean-results.txt file has been created (see attachemend). But i got no prompt to install MB-3.

So i made it manually. The same problem as before.

Hope you can find any solution.

Thank's in advance

Rene

mb-clean-results.txt

[vbarytskyy]

@rene_feierabend

Just to clarify, have you tried to run the normal MB3 installer from Malwarebytes.com? 

[rene_feierabend]

@vlad

yes, the version mb3-setup-consumer-3.3.1.2183-1.0.262-1.0.4014, that i've downloaded from your site.

 

Rene

[rene_feierabend]

Dear vlad

I now installed the Beta Version 3.4.2.2388.

At the moment it looks like that solved the problem.

regards

Rene