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Unable to run any anti-virus or anti-malware programs, unable to load icons and taskbar on startup


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Just got a brand-spankin' new system put in two days ago. Runs like a charm...love it. A day later it is a complete and utter mess.

Stated with IE and Firefox being hijacked. At first it was random popups, then google re-directing to different sites. So I pop open hijack and Malwarebytes to catch the nasty that's doing this. Thing is though, I can't run Malwarebytes, Hijack, Symantec, or any other anti-malware or anti-virus program. Hijack dies off about two seconds after it is started, same thing for MB and everything else. Then it says I have no access to the program.

And now, after the whole damn system crashed on me, it simply will not load. I reboot and it only goes to the desktop, no icons, no taskbar...nada. Same thing in safe mode. I can access the task manager, but that's it.

Really at my wits end here. Would love it if someone could help me out. Thanks in advance.

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Hi and welcome to the forum! :lol:

Scan and post logs - read note at bottom in green

If you're having Malware related issues with your computer that you're unable to resolve.

1. Please read and follow the instructions provided here: I'm infected - What do I do now?

2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs

3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.

* Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.

* Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.

* Using these other tools often makes the cleanup task more difficult and time consuming.

* If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.

* Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.

* There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review

* NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

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