Cannot open Malwarebytes Premium 3.3.1

[Stilli]

I have Marwarebytes Premium 3.3.1 installed on my Windows 10 (64bit) PC and although it appears to be running in the background with the icon in the system tray I cannot open the program to perform a scan or adjust settings either from the tray icon or the Start Menu.
I did read on some other forum to run Cameleon but I cannot find that on my system and assume it is no longer part of the later version.
Your help with this issue would be appreciated.

mb-check-results.zip

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
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[Porthos]

2 hours ago, Stilli said:

Your help with this issue would be appreciated.

Let us get a clean install of the current version.

 

We have another tool called MB-Clean which will automate the whole process for you.

    The clean removal tool will backup your license information and then re-enter the license to the new install.

  Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3  

[Stilli]

Thank you Porthos, this solved the problem. Thanks for the quick response too, great stuff.

[Porthos]

3 hours ago, Stilli said:

Thank you Porthos, this solved the problem. Thanks for the quick response too, great stuff.

Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post.

 

Everyone else reading this topic and need assistance, Please START your OWN NEW Topic by clicking >HERE<  Do not reply to another user's post/topics.

Not all fixes will work for all users/issues and you will get better/faster help one on one.

Please follow the instructions in the automated reply for faster response.