unable to contact server of licence

[manolotony]

Hello

L ahave buy one licence of malwarebytes 3.3.1 but when i want to activate including my licence key, it's impossible . I have a message "Impossible de contacter le serveur de licences...contactez votre administrateur système"

What can i do ?

Thanks

mb-check-results.zip

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[Firefox]

Hello and Welcome!

Below is the reason you are getting this error, you need to edit your hosts file and remove those entries. (not sure who put them there, but those are normally there when trying to pirate Malwarebytes). Once you remove them, reboot your computer and then try to activate once again.

2016-07-16 12:47 - 2018-02-16 19:18 - 000000937 ____R C:\WINDOWS\system32\Drivers\etc\hosts

0.0.0.0                   telemetry.malwarebytes.com    (REMOVE THIS)
0.0.0.0                   keystone.mwbsys.com               (REMOVE THIS)

Edited February 18, 2018 by Firefox

[manolotony]

thank you very much Firefox my problem is solved ; 

thankfully there are caring people to help others I wish you a good evening
 Manuel

 

 

[Firefox]

Your very welcome! Glad that fixed your issue.

Good day Manuel...