Pete123 Posted February 17, 2018 ID:1216709 Share Posted February 17, 2018 I have run the premium version and quarantined various files and registry keys that was suggested. However, I have noticed that when I open Microsoft Edge, it opens with the message 'Hmmm... cannot reach this page'. I can access the internet with Chrome, it just appears to be Edge that has been affected. Any suggestions? Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted February 17, 2018 Staff ID:1216710 Share Posted February 17, 2018 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes 3 Help forum. If you are having technical issues with our Windows product, please do the following: Spoiler If you haven't done so already, please run these two tools and then attach the logs in your next reply: NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Farbar Recovery Scan Tool (FRST) Download FRST and save it to your desktopNote: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions MB-Check Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" This will produce one log file on your desktop: mb-check-results.zip This file will include the FRST logs generated from the previous set of instructions Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area One of our experts will be able to assist you shortly. If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted February 17, 2018 ID:1216746 Share Posted February 17, 2018 4 hours ago, Pete123 said: I have run the premium version and quarantined various files and registry keys that was suggested. Please post the logs from the above automated reply. Click the first "Reveal hidden comments" box for the needed logs. The Forum team is looking forward to assisting you. This is NOT an automated reply. Thanks. Link to post Share on other sites More sharing options...
Pete123 Posted February 17, 2018 Author ID:1216771 Share Posted February 17, 2018 The files you requested are attached. Thanks in advance mb-check-results.zip Link to post Share on other sites More sharing options...
Porthos Posted February 17, 2018 ID:1216821 Share Posted February 17, 2018 3 hours ago, Pete123 said: Thanks in advance Use mb-clean to perform a clean install. Instructions on how to do this can be found here. Link to post Share on other sites More sharing options...
Pete123 Posted February 19, 2018 Author ID:1217417 Share Posted February 19, 2018 Hi Porthos, I have done as you told me and have attached mb-clean. Regards mb-clean-results.txt Link to post Share on other sites More sharing options...
Porthos Posted February 19, 2018 ID:1217487 Share Posted February 19, 2018 1 hour ago, Pete123 said: have done as you told me and have attached mb-clean. Any help? Link to post Share on other sites More sharing options...
Pete123 Posted February 20, 2018 Author ID:1217607 Share Posted February 20, 2018 still the same unfortunately, Microfoft Edge will not connect to the internet but Chrome (which I'm now using) is fine Link to post Share on other sites More sharing options...
Staff Ried Posted February 20, 2018 Staff ID:1217666 Share Posted February 20, 2018 Hello Pete123 - I'd like to see if one of the Protection Modules is causing this. Open Malwarebytes and click Settings > Protection tab Please disable the different Protection modules one at at time, starting with the Web Protection and try Edge. Repeat with each protection module, one at a time. If you are able to load Edge, please tell us which protection module you disabled that allowed Edge to connect. Link to post Share on other sites More sharing options...
Pete123 Posted February 20, 2018 Author ID:1217768 Share Posted February 20, 2018 Hi Ried, I disabled them one by one and tried as you suggested and tried Edge after each one, but sadly it's still not working Link to post Share on other sites More sharing options...
Staff Ried Posted February 20, 2018 Staff ID:1217777 Share Posted February 20, 2018 Ok, then let's Exit Malwarebytes completely. Right click the Malwarebytes icon in the system tray, and select 'Quit Malwarebytes' Will Edge load now? Link to post Share on other sites More sharing options...
Pete123 Posted February 20, 2018 Author ID:1217790 Share Posted February 20, 2018 Hi Reid, No still not loading Link to post Share on other sites More sharing options...
Staff Ried Posted February 20, 2018 Staff ID:1217814 Share Posted February 20, 2018 Then I would try playing with Kaspersky - turn off the Firewall and see if you can connect to Edge Link to post Share on other sites More sharing options...
Cosa Posted February 21, 2018 ID:1217927 Share Posted February 21, 2018 Interestingly , or not, my Host file had only grown from 2.3MB to 2.38MB since 2015. No problems until last week. Four other browsers were functioning properly, just not Edge. I recall disabling the DNS client back on Windows 7 but for the Windows 10 Fall update I can't find a way to change the startup type, all options are grayed out. I'll try through regedit. Link to post Share on other sites More sharing options...
Porthos Posted February 21, 2018 ID:1217929 Share Posted February 21, 2018 2 minutes ago, Cosa said: but for the Windows 10 Fall update I can't find a way to change the startup type, all options are grayed out. I'll try through regedit. I have stopped using hosts files. I use Just Ublock and Malwarebytes. I checked my computer and confirm it is greyed out as well. In that case, I would not even bother to change it unless there is an easy way to reverse it if there are issues. Link to post Share on other sites More sharing options...
Pete123 Posted February 21, 2018 Author ID:1218004 Share Posted February 21, 2018 Ive tried the Kaspersky idea, but no difference. I do appreciate your help and willing to try any other ideas Link to post Share on other sites More sharing options...
Staff Ried Posted February 21, 2018 Staff ID:1218030 Share Posted February 21, 2018 Hi Pete123 - try what's listed here in the Microsoft Community forums https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-msedge/edge-hmmmcant-reach-this-page/8783275f-84e4-413b-99d3-a7c791e2c1bd Link to post Share on other sites More sharing options...
Pete123 Posted February 21, 2018 Author ID:1218262 Share Posted February 21, 2018 Hi Reid, I followed the link and instructions from it. The Troubleshooter initially detected a problem with the message: 'Windows Store cache and licenses may be corrupt. Resetting Windows Store will resolve cache and license issues and restart Windows Store, would you like to reset now?' I opt to reset and open windows store. The computer then tries to open Windows Store in Microsoft Edge and I get the message: ‘Check your connection. Microsoft store needs to be online. It looks like you’re not.’ An additional window opens up which I have cut and pasted below. It believes it has fixed the store but I can't access it or open Edge still. I did this twice and restarted my PC just in case: Issues found Windows Store cache may be damaged Windows Store cache may be damaged Fixed Reset and open Windows Store Completed Potential issues that were checked Microsoft account required Microsoft account required Issue not present Temporary Internet files location has changed Temporary Internet files location has changed Issue not present User Account Control has been disabled User Account Control has been disabled Issue not present Issues found Detection details 6 Windows Store cache may be damaged Fixed Reset and open Windows Store Completed Potential issues that were checked Detection details Microsoft account required Issue not present Temporary Internet files location has changed Issue not present User Account Control has been disabled Issue not present Link to post Share on other sites More sharing options...
Cosa Posted February 21, 2018 ID:1218295 Share Posted February 21, 2018 Reposting to maintain context of the original suggestion. This original post ended up stuck in some other unrelated thread, Mod perhaps? I have been seeing the same Microsoft Edge browser being blocked issue recently. Tried LOTS of t-shooting with regard to settings, resetting/reinstalling Edge, disabling adblockers, firewall changes etc., to no avail. I also noticed in Task Manager that Service Host: DNS Client was constantly running at >20% CPU time. What I ended up finding to be the cause was a large Hosts file. I was using a utility that auto-appended the Windows/system32/drivers/etc/hosts file with ad and malware domain redirects. Hosts had grown to 2.5MB. As a test I replaced it with the original empty Hosts file and rebooted. Edge browser loads pages right up and the problem appears to be gone and Service Host: DNS Client now rarely uses more than 1% CPU. Updated the new (old) Hosts with the adware lists and the problem returned. I just figured this out an hour ago and was looking to see if any others had seen the problem and saw your post. Hope this helps. 19 hours ago, Cosa said: Interestingly , or not, my Host file had only grown from 2.3MB to 2.38MB since 2015. No problems until last week. Four other browsers were functioning properly, just not Edge. Link to post Share on other sites More sharing options...
Staff Ried Posted February 21, 2018 Staff ID:1218303 Share Posted February 21, 2018 Thanks Cosa - sadly, a large hosts file is not Pete123's issue. He has the Windows default hosts: ==================== Hosts content: =============================== (If needed Hosts: directive could be included in the fixlist to reset Hosts.) 2013-08-22 13:25 - 2017-10-14 11:15 - 000000826 _____ C:\WINDOWS\system32\Drivers\etc\hosts I do think you may be onto something though with the DNS - but I'm thinking along the lines of DNS cache.. Try flushing the dns cache - flushing the DNS resets it at the IP level, clearing any IP cache. It forces the computer to empty the cache and forget everything it knows about DNS entries that it’s looked up previously. It has to start asking the DNS server for new and up-to-date information as you reference domains by name thereafter. On your keyboard, press the Windows Logo key and the letter X to open the Quick Link Menu in that list, select Command Prompt (Admin) In the black window that appears, type in the following and press Enter: ipconfig /flushdns (Note: there is a space between ipconfig and /flushdns) Wait for the 'Succesfully flushed the DNS Resolver Cache' message then type in Exit. Reboot the machine and try again Please let me know if the above resolved the issue. Any better? Link to post Share on other sites More sharing options...
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