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Malwarebytes license, 11001, 0 host not found


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13 minutes ago, Melwyn said:

hi,

Hope you are doing well.

I have one question. currently, am using Malwarebytes premium. I need to format my pc. after I reformat the pc I can use the same valid key for my pc or I need to buy another key?? please suggest.

 

 

:welcome:

Deactivate Malwarebytes FIRST. see here. https://support.malwarebytes.com/docs/DOC-1037

No need to purchase another key.

Edited by Porthos
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  • tetonbob changed the title to Malwarebytes license, 11001, 0 host not found
6 hours ago, Melwyn said:

What's the solution for this

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... Please use an Administrator account when doing the following,

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

 

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5 hours ago, Melwyn said:

Can I get any response to my above request

You are using an old corporate business version.  You need to wait till those people are able to assist you.  

Best to contact support.

https://support.malwarebytes.com/community/consumer/pages/contact-us

Usually, support will take 2/5 days or more since support is busier than normal at this time to get to your request.

Please be patient

Business Hours: Monday - Friday, 6am to 6pm Pacific

Edited by Porthos
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