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How Do I know if something is malware or if it is a false positive?


hmeado1
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Good Evening,

    I have never had a program like this before, so I am wondering how do I know what is malware and what may be a false positive? If it is Malware I should delete it correct? Below is my log.

Malwarebytes

www.malwarebytes.com

 

-Log Details-

Scan Date: 2/17/18

Scan Time: 12:22 AM

Log File: 84d09688-13a2-11e8-9753-3c52828e9afb.json

Administrator: Yes

 

-Software Information-

Version: 3.3.1.2183

Components Version: 1.0.262

Update Package Version: 1.0.3974

License: Trial

 

-System Information-

OS: Windows 10 (Build 15063.850)

CPU: x64

File System: NTFS

User: LAPTOP-1JBRCEP1\hmead

 

-Scan Summary-

Scan Type: Threat Scan

Result: Completed

Objects Scanned: 307536

Threats Detected: 135

Threats Quarantined: 0

(No malicious items detected)

Time Elapsed: 7 min, 9 sec

 

-Scan Options-

Memory: Enabled

Startup: Enabled

Filesystem: Enabled

Archives: Enabled

Rootkits: Disabled

Heuristics: Enabled

PUP: Detect

PUM: Detect

 

-Scan Details-

Process: 1

PUP.Optional.DriverSupport.TskLnk, C:\PROGRAM FILES (X86)\DRIVER SUPPORT\DRIVERSUPPORT.EXE, No Action By User, [14795], [484518],1.0.3974

 

Module: 15

PUP.Optional.DriverSupport.TskLnk, C:\PROGRAM FILES (X86)\DRIVER SUPPORT\DRIVERSUPPORT.EXE, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Common.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.Common.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.Common.XmlSerializers.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.Communication.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.Communication.XmlSerializers.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\ExceptionLogging.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.ApplicationBlocks.Updater.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.Practices.EnterpriseLibrary.Common.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.Practices.EnterpriseLibrary.Security.Cryptography.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.Practices.ObjectBuilder.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.Win32.TaskScheduler.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\RuleEngine.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\RuleEngine.XmlSerializers.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\ThemePack.DriverSupport.dll, No Action By User, [2320], [484511],1.0.3974

 

Registry Key: 34

PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\Driver Support, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{5FEC948F-AB7C-4163-99EE-B3713F40ED61}, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\LOGON\{5FEC948F-AB7C-4163-99EE-B3713F40ED61}, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\Driver Support-RTMRules, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{36247793-D768-463F-A7F2-11302B1720C7}, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\PLAIN\{36247793-D768-463F-A7F2-11302B1720C7}, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\Driver Support-RTMScan, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{E1A30688-EE77-4BBD-81BF-69575CB841F5}, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\PLAIN\{E1A30688-EE77-4BBD-81BF-69575CB841F5}, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\Driver Support-RTMScanRunOnce, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{D17DBA09-1F39-4683-93D0-A8F400D5C376}, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\PLAIN\{D17DBA09-1F39-4683-93D0-A8F400D5C376}, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\Driver Support-RTMUpdater, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{6C0FB296-D379-4039-96BD-56CD2A5D5A45}, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\PLAIN\{6C0FB296-D379-4039-96BD-56CD2A5D5A45}, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Driver Support, No Action By User, [14795], [-1],0.0.0

PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{5FEC948F-AB7C-4163-99EE-B3713F40ED61}, No Action By User, [14795], [-1],0.0.0

PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{5FEC948F-AB7C-4163-99EE-B3713F40ED61}, No Action By User, [14795], [-1],0.0.0

PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Driver Support-RTMRules, No Action By User, [14795], [-1],0.0.0

PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{36247793-D768-463F-A7F2-11302B1720C7}, No Action By User, [14795], [-1],0.0.0

PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{36247793-D768-463F-A7F2-11302B1720C7}, No Action By User, [14795], [-1],0.0.0

PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Driver Support-RTMScan, No Action By User, [14795], [-1],0.0.0

PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{E1A30688-EE77-4BBD-81BF-69575CB841F5}, No Action By User, [14795], [-1],0.0.0

PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{E1A30688-EE77-4BBD-81BF-69575CB841F5}, No Action By User, [14795], [-1],0.0.0

PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Driver Support-RTMScanRunOnce, No Action By User, [14795], [-1],0.0.0

PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{D17DBA09-1F39-4683-93D0-A8F400D5C376}, No Action By User, [14795], [-1],0.0.0

PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{D17DBA09-1F39-4683-93D0-A8F400D5C376}, No Action By User, [14795], [-1],0.0.0

PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Driver Support-RTMUpdater, No Action By User, [14795], [-1],0.0.0

PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{6C0FB296-D379-4039-96BD-56CD2A5D5A45}, No Action By User, [14795], [-1],0.0.0

PUP.Optional.DriverSupport.TskLnk, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{6C0FB296-D379-4039-96BD-56CD2A5D5A45}, No Action By User, [14795], [-1],0.0.0

PUP.Optional.DriverSupport, HKU\S-1-5-21-2393686190-1028565903-1460534482-1001\SOFTWARE\DriverSupport, No Action By User, [2320], [484532],1.0.3974

PUP.Optional.DriverSupport, HKLM\SOFTWARE\DriverSupport, No Action By User, [2320], [484521],1.0.3974

PUP.Optional.DriverSupport, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\DriverSupport, No Action By User, [2320], [484524],1.0.3974

PUP.Optional.DriverSupport, HKLM\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\DriverSupport, No Action By User, [2320], [484524],1.0.3974

 

Registry Value: 0

(No malicious items detected)

 

Registry Data: 0

(No malicious items detected)

 

Data Stream: 0

(No malicious items detected)

 

Folder: 12

PUP.Optional.DriverSupport, C:\PROGRAM FILES (X86)\DRIVER SUPPORT, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\RuleEngine, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDSM, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\PROGRAMDATA\DRIVER SUPPORT, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\Users\hmead\AppData\Local\PC_Drivers_Headquarters\DriverSupport.exe_Url_jky4qfl0bb42zyjk05xwcsyp4qrtcets\10.1.4.82, No Action By User, [2320], [484513],1.0.3974

PUP.Optional.DriverSupport, C:\Users\hmead\AppData\Local\PC_Drivers_Headquarters\DriverSupport.exe_Url_jky4qfl0bb42zyjk05xwcsyp4qrtcets, No Action By User, [2320], [484513],1.0.3974

PUP.Optional.DriverSupport, C:\USERS\HMEAD\APPDATA\LOCAL\PC_Drivers_Headquarters, No Action By User, [2320], [484513],1.0.3974

PUP.Optional.DriverSupport, C:\USERS\HMEAD\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\DRIVER SUPPORT, No Action By User, [2320], [484514],1.0.3974

PUP.Optional.DriverSupport, C:\Users\hmead\Downloads\Driver Support\Driver Support, No Action By User, [2320], [484517],1.0.3974

PUP.Optional.DriverSupport, C:\USERS\HMEAD\DOWNLOADS\DRIVER SUPPORT, No Action By User, [2320], [484517],1.0.3974

 

File: 73

PUP.Optional.DriverSupport.TskLnk, C:\WINDOWS\SYSTEM32\TASKS\Driver Support, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, C:\WINDOWS\SYSTEM32\TASKS\Driver Support-RTMRules, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, C:\WINDOWS\SYSTEM32\TASKS\Driver Support-RTMScan, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, C:\WINDOWS\SYSTEM32\TASKS\Driver Support-RTMScanRunOnce, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, C:\WINDOWS\SYSTEM32\TASKS\Driver Support-RTMUpdater, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, C:\PROGRAM FILES (X86)\DRIVER SUPPORT\DRIVERSUPPORT.EXE, No Action By User, [14795], [484518],1.0.3974

PUP.Optional.DriverSupport.TskLnk, C:\WINDOWS\SYSTEM32\TASKS\Driver Support, No Action By User, [14795], [-1],0.0.0

PUP.Optional.DriverSupport.TskLnk, C:\WINDOWS\SYSTEM32\TASKS\Driver Support-RTMRules, No Action By User, [14795], [-1],0.0.0

PUP.Optional.DriverSupport.TskLnk, C:\WINDOWS\SYSTEM32\TASKS\Driver Support-RTMScan, No Action By User, [14795], [-1],0.0.0

PUP.Optional.DriverSupport.TskLnk, C:\WINDOWS\SYSTEM32\TASKS\Driver Support-RTMScanRunOnce, No Action By User, [14795], [-1],0.0.0

PUP.Optional.DriverSupport.TskLnk, C:\WINDOWS\SYSTEM32\TASKS\Driver Support-RTMUpdater, No Action By User, [14795], [-1],0.0.0

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Common.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.ApplicationBlocks.Updater.ActivationProcessors.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.Common.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.Common.XmlSerializers.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.Communication.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.Communication.XmlSerializers.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.CPU.exe, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.CPU.exe.config, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.ExceptionLogging.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Agent.ExceptionLogging.XmlSerializers.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\config.dat, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\cpuidsdk.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\DriverSupport.chm, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\DriverSupport.exe.config, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\DriverSupport.Updater.exe, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\DriverSupport.Updater.exe.config, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\ExceptionLogging.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\ICSharpCode.SharpZipLib.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Interop.WUApiLib.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\ISUninstall.exe, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\ISUninstall.exe.config, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.ApplicationBlocks.Updater.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.ApplicationBlocks.Updater.Downloaders.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.Practices.EnterpriseLibrary.Common.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.Practices.EnterpriseLibrary.Security.Cryptography.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.Practices.ObjectBuilder.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Microsoft.Win32.TaskScheduler.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\RuleEngine.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\RuleEngine.XmlSerializers.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\ThemePack.DriverSupport.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\Uninstall.exe, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\Program Files (x86)\Driver Support\XPBurnComponent.dll, No Action By User, [2320], [484511],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\898a846fec1840ed894cca482a3a5eb3.png, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\1efc6682a3e14d1cb88a4a0ff934a9ad.png, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\2b557231e6ab41e483cd1a6c8845c712.png, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\36a32ca002d34f2ca2ecb97f48f9ea6a.png, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\52e339c711bb4acfa8adb2f5b68b6148.jpg, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\64cade2ec49640ba881e909b350b8775.png, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\84e802bf86344e71bbfc0471f1bec570.png, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\8825966e327543639c6d3781591dd1ab.png, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\91f6283f43f84c5d87c8ecbc71e27ee0.png, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\a470e3b25e6e4c8c8ae9d8328891bb2a.png, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\ce8af818475d4ec7962515311597f78a.png, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\DownloadResourceManager.dat, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\e01695b941b548138b01473566055bcd.png, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDRM\f1c86b4e0180413b9289e2dcd58abc70.png, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\DDSM\ScanManager.dat, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\RuleEngine\GlobalActions.dat, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\RuleEngine\GlobalEnvironmentEvents.dat, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\RuleEngine\GlobalEnvironmentProperties.dat, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\RuleEngine\GlobalRules.dat, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\RuleEngine\RuleHistoryController.dat, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\CPUID.dat, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\dd.lic, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\UXState.dat, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\ProgramData\Driver Support\Driver Support\WL.dat, No Action By User, [2320], [484512],1.0.3974

PUP.Optional.DriverSupport, C:\Users\hmead\AppData\Local\PC_Drivers_Headquarters\DriverSupport.exe_Url_jky4qfl0bb42zyjk05xwcsyp4qrtcets\10.1.4.82\user.config, No Action By User, [2320], [484513],1.0.3974

PUP.Optional.DriverSupport, C:\Users\hmead\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Driver Support\Driver Support.lnk, No Action By User, [2320], [484514],1.0.3974

PUP.Optional.DriverSupport, C:\Users\hmead\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Driver Support\Uninstall Driver Support.lnk, No Action By User, [2320], [484514],1.0.3974

PUP.Optional.DriverSupport, C:\USERS\HMEAD\APPDATA\LOCAL\TEMP\DRIVERSUPPORT.EXE, No Action By User, [2320], [486292],1.0.3974

PUP.Optional.DriverSupport, C:\USERS\HMEAD\APPDATA\LOCAL\TEMP\TMP1844.TMP, No Action By User, [2320], [486292],1.0.3974

PUP.Optional.DriverSupport, C:\USERS\HMEAD\DOWNLOADS\DRIVERSUPPORT.EXE, No Action By User, [2320], [486292],1.0.3974

 

Physical Sector: 0

(No malicious items detected)

 

 

(end)

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  • Root Admin

It looks like you have a bogus program on your computer called " Driver Support " Please look in your Control Panel, Programs, Add/Remove for it and uninstall it if you can.

Then reboot the computer and run the following for me.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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  • Root Admin

The log you posted from Malwarebytes shows you did not choose to remove what it found.

No Action By User

 

Please post the log that shows the removal. Also, please post the CLEAN log for AdwCleaner.

Then restart your computer again and run both Malwarebytes and AdwCleaner again and this time both should come back clean.

Thank you

Ron

 

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  • Root Admin

Please restart the computer one more time. Then run the following.

 

Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Microsoft Edge
How to Reset Microsoft Edge in Windows 10

Firefox
Click on Help / Troubleshooting Information then click on the Refresh Firefox button.

Chrome
Reset Chrome back to defaults to completely clear out issues with Chrome.

  • First, go to >> Google Sync << and sign into your account. Make sure you know your password as this will clear it from the browser.
  • Scroll down until you see the  reset_chrome_sync.png "reset sync" button to clear your data from the server and remove your passphrase.
  • Now, close all Chrome windows. Chrome cannot be running for the next step. If needed, print this information or use another browser to read the information.
  • Press the Windows key + R at the same time, to bring up the run dialog box.
    • run_command.png
  • Type in (or copy/paste) the following and press Enter:     %localappdata%\Google\Chrome\User Data\Default\
  1. Press Ctrl + A to select all the files and folders.
  2. Hold down Ctrl + A and click once on the files "Bookmarks" and "Bookmarks.bak". This will unselect them.
  3. With all the files selected (except for your Bookmarks), press the Delete key and click Yes to delete the files and folders.
  4. Example of all files and folders selected, except Bookmarks

chrome_files_folders.png

 

Restart your computer again now and make sure there are no longer any redirects or other browser issues. 

Let me know how the computer is working now

Ron

 

 

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  • 3 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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