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Hi, 

I just signed up here through the help of a computer guy who cleaned my computer.  Not being real knowledgeable I'm not sure what the Tags mean above?

I'm not sure what happened a couple days ago but all of a sudden when doing a search for something those Google ads (several) come up first and it's SO annoying.  Awhile back I finally found some site saying to download the AdwCleaner with directions to remove them and I finally was able to get it fixed.  Now they are back since yesterday but I was unable to accomplish it again.

Today, the computer guy seemed to think it's just normal but I do NOT want them there.  I use StartPage for my browser which is supposed to be private and always was until some update or something.  Can someone here please help me get rid of this horrible feature.  Also, they always have my location on everything.

Editing:  The computer guy had installed this program for me several months ago when he was here but I could never find it on my computer when I was going to run a scan.  He explained it only stays for about 2 wks.  so I may need help later with that. 

 

Thank you ......

Edited by forthetimebeing
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***This is an automated reply***

Hi,

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  • 3 weeks later...
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