Kernel Power

[vbarytskyy]

@mariegodard1

Could you upload the logs for us again as you did before (using mb-check)?

Create and obtain an mb-check log

1. Download MB-Check and save to your desktop
2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
3. This will produce one log file on your desktop: mb-check-results.zip
   • This file will include the FRST logs generated from the previous set of instructions
   • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[mariegodard1]

Oh sorry :/

mb-check-results.zip

[vbarytskyy]

@mariegodard1

I am still seeing some scheduled tasks by BitDefender. When did you install BitDefender (approximately), and do you know what version and/or year? 

 

Also as a safety precaution, could you run a rootkit scan for me? 

Get MBAR Here

[mariegodard1]

I installed it the day MBAM bugued and it was the "total security 2018".

 

I run a rootkit scan with MBAR and "no malware found".

[vbarytskyy]

@mariegodard1

Great, thank you for confirming. We'll still have to get full dumps to generate, were you able to follow my instructions fully in the previous post to enable "memory.dmp" files to generate?

These instructions: 

 

Spoiler

 

1. Open Start Menu (Windows logo), and type in "Control Panel"
2. Go to System and Security
3. Click on System
4. Click on "Advanced system settings" (on the left side)
5. Click on "Settings" under "Start up and Recovery"
6. Under "Write debugging information", change to "Complete Memory Dump" using the drop down menu
7. Ensure "Dump file" field is set to "%SystemRoot%\MEMORY.DMP"
8. Hit OK

 

 

[mariegodard1]

Yes I did it last time and I checked again earlier that it was still like that.

[vbarytskyy]

@mariegodard1

Could you download and run the attached file for me. It will export a registry key that sets dumps, I want to look over it. 

Once the "get_reg.bat" is ran, a "reg_export.reg" file will be placed on your Desktop, upload it for me. 

Download This File (get_reg.bat) (hit download in the upper-right)

 

Thank you

Edited February 21, 2018 by vbarytskyy

[mariegodard1]

https://we.tl/iiz7mgB6Tl

[vbarytskyy]

@mariegodard1

Looks like it is definitely set correctly. Interesting that it doesn't generate a full dump. I am going to move this topic to the Windows help section for our experts there to give a second opinion. Based on the error being generated however, it does suggest hardware issues just no full dumps available to really verify that conclusion.

If you'd like to read about the error while someone in Windows help section replies, here is the link:

About bug check 0x124

[mariegodard1]

Ok thank you very much for your time, your explanations and for your help.

I'll still try to call ACER for them to accept to take back my computer...