Jump to content

Recommended Posts

Running the mbmc-setup-1.8.0.3443 the installer will launch and test the prerequisites, but when it starts to install the program fails.    the install log indicates:

Running command 'C:\Windows\SysWOW64\msiexec.exe' with arguments ' -I "C:\Users\xxxxxxxx\AppData\Local\Temp\scserver.94511\ManagementSystemSetup.msi"

The file doesn't exist in the location.

The file will install on other servers / workstations, but not on this server.  A co-worker did a clean-up on the server and ended up uninstalling the old control panel (version 1.5.0.2701) as part of the clean-up.

Any ideas would be great.

 

 

Share this post


Link to post
Share on other sites

Before anyone from MBAM comes in, here's my two cents, and three steps.

1. Go through all Program Files, Program Files (x86), and ProgramData folders and delete all Malwarebytes folders.  Then go throught that xxxx user's (above) AppData folders and do the same.

2.  Install CCleaner - disable the monitoring in Settings - and run the Registry utility to check for any registry fragments, then delete them.

3. Reboot the server and see if the installation works.

Share this post


Link to post
Share on other sites

@mdanker I'm pretty sure you'll get more attention if this was posted in the Malwarebytes Endpoint Security forum, specifically the one for Enterprise Console (https://forums.malwarebytes.com/forum/230-malwarebytes-management-console/). This particular forum is for Malwarebytes Endpoint Protection, basically those that use the cloud console.

Edited by Kalrand

Share this post


Link to post
Share on other sites

Running the mbmc-setup-1.8.0.3443 the installer will launch and test the prerequisites, but when it starts to install the program fails.    the install log indicates:

Running command 'C:\Windows\SysWOW64\msiexec.exe' with arguments ' -I "C:\Users\xxxxxxxx\AppData\Local\Temp\scserver.94511\ManagementSystemSetup.msi"

The file doesn't exist in the location.

The file will install on other servers / workstations, but not on this server.  A co-worker did a clean-up on the server and ended up uninstalling the old control panel (version 1.5.0.2701) as part of the clean-up.

Any ideas would be great.

Share this post


Link to post
Share on other sites

It was suggested that I move this from another area.  - Tried running CCleaner for Registry and removing all malware from anywhere on C drive.  Install still fails.

Thanks,

Share this post


Link to post
Share on other sites

Kalran - Thanks for the suggestion.  I moved this post there a few minutes ago.  

Kahml - Worked your suggestion but no go on the install.  Looking at logs again to see if anything is telling there.

Thanks,

 

 

Share this post


Link to post
Share on other sites

The MSI it refers to in the log is destroyed when you exit the installer. What you are seeing to me sounds like you are trying to install the product on a server that already has an installation of IIS 7.5 Express or IIS 8 Express. Is this true for you?

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.