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Help detecting possible malware


A1punz

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Hello, 

Several weeks ago I first noticed that when I start my desktop in the morning there are programs in the start menu (where I usually see recently used programs) that I neither downloaded or used.  Sometimes programs that I haven't used in months are highlighted as recently used. My first thought is that these could be a part of Windows updates, but to be sure I'd like some help.    I have a portable version of hijack this which I ran last night and the log shows a lot of "missing files" and "unknown user".  Can someone take a look at these logs or suggest another similar program to help see what's going on?  I'll wait to post logs as per instruction.  I would be grateful for some experienced insight.  

Thank you!

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Thanks for those logs, continue as follows:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Protection Scroll to and make sure the following are selected:
    Scan for Rootkits
    Scan within Archives
     
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
     
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more to retrieve the log.


To get the log from Malwarebytes do the following:
 
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see thoae logs in your reply, also tell me if there are any remaining issues or concerns...

Thank you,

Kevin..

fixlist.txt

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Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 2/12/18
Scan Time: 12:15 PM
Log File: b2ebc2fd-1020-11e8-8edd-00190305e281.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3926
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: PowellAerial-PC\Powell Aerial

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 362654
Threats Detected: 1
Threats Quarantined: 1
Time Elapsed: 3 min, 24 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 1
PUP.Optional.Trovi, C:\USERS\POWELL AERIAL\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, [4631], [454808],1.0.3926

Physical Sector: 0
(No malicious items detected)


(end)

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 2/12/18
Scan Time: 12:15 PM
Log File: b2ebc2fd-1020-11e8-8edd-00190305e281.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3926
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: PowellAerial-PC\Powell Aerial

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 362654
Threats Detected: 1
Threats Quarantined: 1
Time Elapsed: 3 min, 24 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 1
PUP.Optional.Trovi, C:\USERS\POWELL AERIAL\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, [4631], [454808],1.0.3926

Physical Sector: 0
(No malicious items detected)


(end)

 

# AdwCleaner 7.0.8.0 - Logfile created on Mon Feb 12 18:32:01 2018
# Updated on 2018/08/02 by Malwarebytes 
# Running on Windows 7 Professional (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

Deleted: C:\Program Files (x86)\Tencent
Deleted: C:\Program Files (x86)\Common Files\Tencent
Deleted: C:\Users\All Users\Documents\Tencent
Deleted: C:\Users\Powell Aerial\AppData\Roaming\Tencent
Deleted: C:\Users\Powell Aerial\AppData\Local\VirtualStore\Program Files (x86)\Tencent
Deleted: C:\Users\Public\Documents\Tencent


***** [ Files ] *****

No malicious files deleted.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

Deleted: [Value] - HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{75AC54E3-8E94-47C6-AC1A-2AD3A0B6C0E4}
Deleted: [Value] - HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{29963DFE-CB70-44E9-84EA-BAC5117097B8}
Deleted: [Value] - HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{FFC1221E-D85A-4E09-B326-AD6977CF431A}
Deleted: [Value] - HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules|{AE7DE17F-B590-44EB-9EFD-BB59D58BC250}
Deleted: [Key] - HKU\S-1-5-21-3230901711-181306777-3613341477-1000\Software\APN PIP
Deleted: [Key] - HKCU\Software\APN PIP
Deleted: [Key] - HKLM\SOFTWARE\BEFRUGAL
Deleted: [Key] - HKU\S-1-5-21-3230901711-181306777-3613341477-1000\Software\BEFRUGAL
Deleted: [Key] - HKCU\Software\BEFRUGAL
Deleted: [Key] - HKLM\SOFTWARE\Classes\AppID\{51BEE30D-EEC8-4BA3-930B-298B8E759EB1}
Deleted: [Key] - HKLM\SOFTWARE\Classes\Interface\{E7270EC6-0113-4A78-B610-E501D0A9E48E}
Deleted: [Key] - HKLM\SOFTWARE\Classes\AppID\DownloadProxy.EXE
Deleted: [Key] - HKLM\SOFTWARE\MozillaPlugins\@qq.com\TXSSO
Deleted: [Key] - HKLM\SOFTWARE\MozillaPlugins\@qq.com\npqscall
Deleted: [Key] - HKLM\SOFTWARE\MozillaPlugins\@qq.com\npchrome
Deleted: [Key] - HKLM\SOFTWARE\Conduit


***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0



*************************

C:/AdwCleaner/AdwCleaner[S0].txt - [1402 B] - [2014/10/11 17:38:29]
C:/AdwCleaner/AdwCleaner[S1].txt - [3074 B] - [2015/3/24 13:36:37]
C:/AdwCleaner/AdwCleaner[S2].txt - [2994 B] - [2018/2/12 18:29:4]


########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt ##########

 

Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Mon Feb 12 12:39:41 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Interactive Graphical Mode
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Mon Feb 12 12:39:57 2018


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.56, January 2018 (build 5.56.14443.1)
Started On Mon Feb 12 12:40:16 2018

Engine: 1.1.14405.2
Signatures: 1.259.631.0
Run Mode: Interactive Graphical Mode
 

 

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Hello A1punz,

I never doubted that you`d followed the directions, fixlog.txt was missing from your reply and I needed to see that log.. What is happening with your system now, any odd or erratic behavior, same for your Browser...?

Download RogueKiller and save it on your desktop, ensure to download correct version..

RogueKiller (X86)

RogueKiller (x64)
 
  • Exit all running applications.
  • Double-click on RogueKiller.exe to launch the tool. On its first execution, RogueKiller will disply the software license (EULA), click on "Accept" to continue.
  • If RogueKiller is unable to load, do not hesitate to try launching it several times or rename it winlogon.
  • Click "Start Scan" to begin the analysis. This may take some time.
  • Once the scan is complete, click the "Open TXT" button to display the scan report.
  • Copy/Paste it's content in your next reply.

Do not use the Remove Selected option until i`ve had a look at the log..

Thank you,

Kevin

 

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Hi Kevin, 

The Rougekiller report is pasted below.   Everything seems to be running smoothly, but really I had no indication of anything suspicious other than the unused (by me) programs being in the recently used start menu.  

 

RogueKiller V12.12.4.0 (x64) [Feb 12 2018] (Free) by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : https://forum.adlice.com
Website : http://www.adlice.com/download/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Powell Aerial [Administrator]
Started from : C:\Users\Powell Aerial\Downloads\RogueKiller_portable64.exe
Mode : Scan -- Date : 02/13/2018 09:16:00 (Duration : 00:28:12)

¤¤¤ Processes : 1 ¤¤¤
[Proc.Injected] TWC WiFi.exe(5836) -- C:\Program Files (x86)\Time Warner Cable\TWC WiFi\TWC WiFi.exe[7] -> Found

¤¤¤ Registry : 6 ¤¤¤
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | {E768FD81-AB6E-47C6-8C29-BB122F721F9D} : v2.10|Action=Allow|Active=TRUE|Dir=In|Protocol=6|Profile=Private|App=C:\Users\Powell Aerial\AppData\Local\Temp\WZSE0.TMP\Common\EpsonNet Setup\ENEasyApp.exe|Name=EpsonNet Setup| [x] -> Found
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | {9BF38698-B8A2-49B7-915A-ECF971AE7C01} : v2.10|Action=Allow|Active=TRUE|Dir=In|Protocol=17|Profile=Private|App=C:\Users\Powell Aerial\AppData\Local\Temp\WZSE0.TMP\Common\EpsonNet Setup\ENEasyApp.exe|Name=EpsonNet Setup| [x] -> Found
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | {E768FD81-AB6E-47C6-8C29-BB122F721F9D} : v2.10|Action=Allow|Active=TRUE|Dir=In|Protocol=6|Profile=Private|App=C:\Users\Powell Aerial\AppData\Local\Temp\WZSE0.TMP\Common\EpsonNet Setup\ENEasyApp.exe|Name=EpsonNet Setup| [x] -> Found
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | {9BF38698-B8A2-49B7-915A-ECF971AE7C01} : v2.10|Action=Allow|Active=TRUE|Dir=In|Protocol=17|Profile=Private|App=C:\Users\Powell Aerial\AppData\Local\Temp\WZSE0.TMP\Common\EpsonNet Setup\ENEasyApp.exe|Name=EpsonNet Setup| [x] -> Found
[PUM.StartMenu] (X64) HKEY_USERS\S-1-5-21-3230901711-181306777-3613341477-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowMyGames : 0  -> Found
[PUM.StartMenu] (X86) HKEY_USERS\S-1-5-21-3230901711-181306777-3613341477-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_ShowMyGames : 0  -> Found

¤¤¤ Tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ WMI : 0 ¤¤¤

¤¤¤ Hosts File : 0 ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤

¤¤¤ Web browsers : 2 ¤¤¤
[PUP.Gen0][Chrome:Addon] Default : Honey [bmnlcjabgnpnenekpadlanbbkooimhnj] -> Found
[PUP.Ask|PUP.Gen1|PUM.HomePage][Chrome:Config] Default [SecurePrefs] : homepage [http://www.trovi.com/?gd=&ctid=CT3324774&octid=EB_ORIGINAL_CTID&ISID=M4CB59C64-E35A-4657-9F51-517DBE3FB683&SearchSource=55&CUI=&UM=6&UP=SP4C779369-52AC-42E0-A658-FB242A7B98F5&SSPV=] -> Found

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: ST1000VX000-1CU162 ATA Device +++++
--- User ---
[MBR] 3147717cc410e18cf65c45d1b7e3b588
[BSP] 820b5c7915548496d1c204cee5b291ff : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 953867 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive1: INTEL SSDSC2CW240A3 ATA Device +++++
--- User ---
[MBR] bde3d067f008e2708aef0c0c7bc998e4
[BSP] 6f4259e91a698a4ebd8dad82b188d46a : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 100 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 206848 | Size: 228834 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
User = LL1 ... OK
User = LL2 ... OK

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Thanks

 

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