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BSOD mbamswissarmy.sys


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Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum):  https://forums.malwarebytes.org/topic/170037-blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities.
.ZIP is the type file that can be uploaded to the forums.

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Hi RedmanRed

Before following usasma's instructions above (because I assume that you are stuck within the Windows RE), download the attached fixlist.txt and move it on your USB where FRST is. Once done, go back in the Windows RE, launch FRST and click on the Fix button. Your system should reboot properly afterwards.

fixlist.txt

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2 hours ago, Aura said:

Hi RedmanRed

Before following usasma's instructions above (because I assume that you are stuck within the Windows RE), download the attached fixlist.txt and move it on your USB where FRST is. Once done, go back in the Windows RE, launch FRST and click on the Fix button. Your system should reboot properly afterwards.

fixlist.txt

Correct! I will give it a go after I get off work today (4PM central) and let you know the results.

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8 hours ago, Aura said:

Hi RedmanRed

Before following usasma's instructions above (because I assume that you are stuck within the Windows RE), download the attached fixlist.txt and move it on your USB where FRST is. Once done, go back in the Windows RE, launch FRST and click on the Fix button. Your system should reboot properly afterwards.

fixlist.txt

seems to have worked so far! Thanks a bunch Aura and Usasma!

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Awesome! Before you go, may I ask you to do something?

Follow the instructions in the thread below, and provide me the mb-check.zip file.

https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/

Also, can you .zip the C:\Windows\System32\drivers\MBAMSwissArmy.sys file, and attach it here as well?

I'll provide all that information to the devs so they can track down this issue (the driver preventing Windows from booting properly).

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

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