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deckhazen

Advanced SystemCare

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Hi Folks,

  I received this note from Advanced SystemCare after writing them to report your finding:

 

Hi Deck,

This is Coco from IObit.
Currently, our program files are detected as PUP (potentially unwanted programs) by Malwarebytes. However, PUP is a very controversial topic since it also makes legit programs as PUP. Please read the articles below including Enigma Software's legal letter for its complaint against Malwarebytes and you'll understand our situation. 
http://www.thewindowsclub.com/malwarebytes-potentially-unwanted-program
https://www.enigmasoftware.com/legal/enigma-software-vs-malwarebytes-complaint.pdf
We contacted MBAM to resolve this issue several months ago but the flag is still there. So it would be better if you can also help us by asking Malwarebytes to remove this detection.
In order to continue using our programs, please follow the solution below.
Launch your Malwarebytes program  >> go to its Settings >> click Protection >> find Potential Threat Protection, change the settings for Potentially Unwanted Programs (PUPs) from Treat PUPs as malware (recommended) to Ignore Detections. Then reinstall our program. 
Thanks for your work and we will do our best to solve it.

===========================

I have found their software to be very helpful - I wish you two could sort it out.

                             -- Deck

 

 

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Greetings :)

There's nothing wrong with continuing to use Advanced System Care or any other software classified as PUP as long as you find it useful/want it on your PC.  The entire category of PUP is designed to be subjective so that users are presented the option of removing software which many in the community as well as the criteria set forth by the Malwarebytes Research team have classified as potentially undesirable so that the users who do not find it useful may easily have it blocked/removed from their system by Malwarebytes.

Specifically in the case of Enigma I suggest you take a look at the article published on Malwarebytes blog here.  Enigma did file, and lost, the case against Malwarebytes as the court agreed that Malwarebytes was not in the wrong in classifying their software as PUP based on public opinion of users/consumers including the easily discover-able high volume of complaints about their software from users on the web via a search of the web.

Specifically in the case of ASC I believe it has more to do with their aggressive registry cleaner and some of the somewhat misleading advertising tactics they often employ in order to get installed on users' systems, including ads embedded in software download pages that make it appear as though the ad (which is a link to download/install ASC) appears to be the actual download button/link for a completely unrelated piece of software hosted on the page which is the software the user actually intended to download/install (for example, trying to download a CD burning tool from Download.com and clicking what you think is the download link/button for the software's installer but you end up with ASC because the ad tricked you due to its appearance and placement on the page).  Regarding the registry cleaner, I've personally seen test results where a completely fresh installation of Windows was scanned and yet ASC still reported tons of so-called 'issues' and 'errors' to be fixed/corrected/removed even though theoretically there should be no such issues/errors on a fresh install prior to loading anything else onto the system.  Besides that, there is the fact that removing obsolete registry entries doesn't actually do anything to measurably improve system performance and can often do more harm than good, especially if an entry thought to be orphaned is removed and it turns out it actually belonged to a piece of software or component which is actually still in-use/still installed.  In extreme cases if a critical registry key/value is modified or removed it can render the system unbootable.  Not only that, but the days of leftover registry values leading to constant error pop-ups and mysterious prompts on system startup are pretty much done and have been since Windows Vista (and really even the later days of XP prior to that) since most software vendors who received complaints about issues from customers updated their softwares' uninstallers to more carefully delete the appropriate registry values/data and unregister DLLs and other files correctly (not to mention the much improved iterations of System Restore now shipped with every Windows version which allows for more comprehensive rollback of the registry to a state prior to the software being installed).

By the way, you don't necessarily need to disable detection of all PUPs in Malwarebytes to continue using ASC without having Malwarebytes flag it if you don't want to.  You might instead just run a scan with Malwarebytes with ASC installed, click the checkbox at the top left of the column headers so that all detections are unchecked/cleared in the scan results screen where it lists all of the ASC PUP detections then click the Remove button and choose the Ignore and add to exclusions option when prompted on how to handle the items not marked for removal.  That will add all of them to your exclusions so that Malwarebytes shouldn't detect them any more.

Edited by exile360

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Malwarebytes has sorted out the problem a long time ago.  Reputable security experts do not recommend the use of any software made by IObit.

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On 4/28/2018 at 5:01 AM, Unicore said:

Malwarebytes has sorted out the problem a long time ago.  Reputable security experts do not recommend the use of any software made by IObit.

WoW. is this a joke.

Reputable. Advanced SystemCare is brilliant and it gives my system a very welcome cleanup, it helps with drivers, and uninstalls it helps clean and speed up the system.

if this ideology is truly held by Malwarebytes and not just some blogger. Then its time to stop using Malwarebytes and find another malware program that is not so ignorant to peoples PC and programs, and doesn't think of itself as some god or programs and malware.

This is not just about what Malwarebytes thinks and wants. its about what people think and what people want. Plenty more malware programs out there that don't act with this behaviour.

And i want advance system care on my PC. and if i have to uninstall Malwarebytes forever then that's what I will have to do.

But it would be a shame because both programs are useful. But id rather keep advance system care and get rid of Malwarebytes to be really honest.

how ignorant.

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Notice how its always someone else's opinion what the public wants.  ( just reading about the court case.)

Give the people themselves a voice, I really don't like these big business types talking about what the people want, because it never reflects on what the people want.

And is only beneficial to the company's themselves. and they're wants.

 

Who could think its a good idea to have a program that is supposed to be there to get rid of dangerous and unwanted malware and spyware? to start removing paid for programs.

as if they are dangerous.

 

What this encourages is the company with the court rulings those who win to design programs that remove other companies programs in favour of there own. 

 

It is Cloak and dagger tactics. And if that's what's truly going on, am not saying it is in this case.

but who knows. It's very dishonest. and not helpful to the people who pay money for programs your removing. This should NEVER happen.

 

Isn't it better that companies work together? And design programs that everyone is happy with instead of THIS unhelpful behaviour. 

Anyways PUPs ignored. !!!

FIXED.

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Greetings,

The information in the following links should help to clarify much of this with regards to what Malwarebytes detects as PUP and why:

https://www.malwarebytes.com/pup/
https://blog.malwarebytes.com/malwarebytes-news/2016/10/malwarebytes-gets-tougher-on-pups/
https://blog.malwarebytes.com/cybercrime/2015/06/digital-snake-oil/
https://blog.malwarebytes.com/cybercrime/2015/06/driver-updaters-digital-snake-oil-part-2/
https://blog.malwarebytes.com/cybercrime/2015/07/pup-makers-digital-snake-oil-part-3/
https://blog.malwarebytes.com/threats/registry-cleaner/
https://blog.malwarebytes.com/puppum/2016/12/why-malwarebytes-detects-pc-pitstop-as-potentially-unwanted/
https://blog.malwarebytes.com/malwarebytes-news/2017/11/winning-the-battle-against-pups-on-your-computer-and-in-u-s-district-court/
https://blog.malwarebytes.com/puppum/2016/07/pup-friday-cleaning-up-with-5-star-awards/
https://blog.malwarebytes.com/puppum/2016/08/systweak-redux-our-response/


Regarding legal precedent, please refer to the following articles which cite two cases involving Malwarebytes and vendors blocked as PUP:

https://blog.ericgoldman.org/archives/2017/11/section-230c2-protects-anti-malware-vendor-enigma-v-malwarebytes.htm
https://blog.ericgoldman.org/archives/2018/09/section-230-helps-malware-vendor-avoid-liability-for-blocking-decision-pc-drivers-v-malwarebytes.htm

The following links should also prove informative as to why many items are classified as PUP by Malwarebytes:

https://decentsecurity.com/#/registry-cleaners/
https://support.microsoft.com/en-us/help/2563254/microsoft-support-policy-for-the-use-of-registry-cleaning-utilities
https://www.howtogeek.com/171633/why-using-a-registry-cleaner-wont-speed-up-your-pc-or-fix-crashes/
https://www.howtogeek.com/162683/pc-cleaning-apps-are-a-scam-heres-why-and-how-to-speed-up-your-pc/
https://lifehacker.com/5482701/whats-the-registry-should-i-clean-it-and-whats-the-point
https://lifehacker.com/5033518/debunking-common-windows-performance-tweaking-myths
https://www.howtogeek.com/198758/never-download-a-driver-updating-utility-theyre-worse-than-useless/
https://www.howtogeek.com/233115/the-only-way-to-safely-update-your-hardware-drivers-on-windows/
http://www.tomshardware.com/answers/id-1857635/good-free-automatic-driver-updater.html
http://www.tomshardware.com/answers/id-1974868/trusted-driver-updater.html
https://www.howtogeek.com/172839/10-types-of-system-tools-and-optimization-programs-you-dont-need-on-windows/
https://computer.howstuffworks.com/question1751.htm
https://lifehacker.com/5415355/do-you-really-need-more-than-4gb-of-ram
https://www.tomshardware.com/reviews/memory-module-upgrade,2264.html
https://www.howtogeek.com/128130/htg-explains-why-its-good-that-your-computers-ram-is-full/
https://techlogon.com/2011/03/28/will-more-ram-memory-make-my-computer-faster/

Obviously you're free to change how PUPs are handled and this is in fact the very reason those options are provided.  Additionally, if you only wish to exclude a specific PUP rather than all PUPs you may instead perform a Threat scan with Malwarebytes by opening Malwarebytes and clicking the Scan Now button on the Dashboard, then once the scan completes, verify that all of the detected items belong to the program that you wish to exclude then click the empty checkbox at the top of the list in the column header to clear all of the checkboxes next to all of the detections then click Next and when prompted on what to do with the remaining detections select the option to always ignore and they will all be added to your Exclusions in Malwarebytes so that those items will no longer be detected by future scans or the Malware Protection component.

I hope that helps to clarify things and if there is anything else we might assist you with please don't hesitate to let us know.

Thanks

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I believe that Samuel @exile360 has provided quite a bit of information to help the user make up their own mind if they want to keep a product labeled as PUP or not. As such I will go ahead and close this old topic now.

Thank you

 

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