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Can't uninstall MB


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Hi, 

Yesterday my PC locked with the HD light indicating that it was working really hard. I managed to get task manager to work and it showed MB activity off the charts. I couldn't manually stop the activity so ended up powering off at the wall. The next 2 hours consisted of me trying to get the system to boot. It finally did, and I noticed that MB wasn't starting up. I decided to uninstall it, but it simply won't leave.

I get to the screen that asks if I'm sure, I click yes; the 'uninstalling' screen appears and then just sits there with the cursor spinning. The only way out is to, once again, is to cancel the uninstall through task manager.

Oh, Win10 64..it's in the files

 

FRST.txt

Addition.txt

mb-check-results.zip

Edited by CarlMarsarlis
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Hello CarlMarsarlis and welcome to Malwarebytes,

Run the following:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Totally Remove Malwarebytes from your system:

Download the latest version of MB-Clean by clicking this link: https://downloads.malwarebytes.com/file/mb_clean save to your Desktop, or a folder of your choice.
 
  • Close all open applications
  • Double-click and run mb-clean.exe
  • A prompt with an option to clean up the system will appear:


Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process. (Recommended)
No - will exit the utility

Once the cleanup process is completed, a prompt will appear:

Yes – will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3.x (Recommended)
No – will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (Not Recommended)

We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).

Upon reboot, a prompt will appear:

Yes - will download, install and activate the latest version of Malwarebytes 3.x (Recommended)
No - will exit the utility and the cleanup process is complete...

A log file ("mb-clean-results.txt") will be on your desktop

Next,

Open Malwarebytes Anti-Malware.
 
  • On the Settings tab > Protection Scroll to and make sure the following are selected:
    Scan for Rootkits
    Scan within Archives
     
  • Scroll further to Potential Threat Protection make sure the following are set as follows:
    Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended)
    Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)
     
  • Click on the Scan make sure Threat Scan is selected,
  • A Threat Scan will begin.
  • When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab
  • If asked to restart your computer to complete the removal, please do so
  • When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard.
  • Wait for the prompt to restart the computer to appear, then click on Yes.
  • After the restart once you are back at your desktop, open MBAM once more to retrieve the log.


To get the log from Malwarebytes do the following:
 
  • Click on the Reports tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Let me see those logs in your reply...

Thank you,

Kevin..

fixlist.txt

Edited by kevinf80
typing error, missing text
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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

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Thanks

 

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