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Infected constant blue screens


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Hey, got infected a while back and have tried SEVERAL fresh installs of windows while wiping my drive. I constantly get blue screens due to memory management, and web pages oh google chrome will get the aww snap error. 

My brother had the same virus a few months back, as we downloaded a file from the same source. He was able to fix it here, so im hoping for the same fortune! 

Below is my attached FRST64 log as well as my powertools log. Thank yall! 

here is my brothers post for reference of the steps needed. Some interesting this is windows RE was needed. 

 

FRST.txt

Addition.txt

notify.7z

Edited by darkvexen
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  • Root Admin

Hello @darkvexen and :welcome:

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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  • Root Admin

The computer doesn't really show signs of an infection but is having a few errors.

Please run the following which will clean your temp files and restart the computer and run a Full disk check. That may help correct some of the issues.

NOTE: The full disk check may take a few hours to run depending on the speed of your computer.

I highly recommend you do not use programs like this:

C:\Program Files\Easeware\DriverEasy\DriverEasy.exe [2018-01-15] (Easeware)

If you need a driver for your hardware then get it from the Manufacturer website, not from a 3rd party site.

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

 

After the computer reboot and has run the disk check let me have you reset your browsers.

 

 

 

Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Microsoft Edge
How to Reset Microsoft Edge in Windows 10

Firefox
Click on Help / Troubleshooting Information then click on the Refresh Firefox button.

Chrome
Reset Chrome back to defaults to completely clear out issues with Chrome.

  • First, go to >> Google Sync << and sign into your account. Make sure you know your password as this will clear it from the browser.
  • Scroll down until you see the  reset_chrome_sync.png "reset sync" button to clear your data from the server and remove your passphrase.
  • Now, close all Chrome windows. Chrome cannot be running for the next step. If needed, print this information or use another browser to read the information.
  • Press the Windows key + R at the same time, to bring up the run dialog box.
    • run_command.png
  • Type in (or copy/paste) the following and press Enter:     %localappdata%\Google\Chrome\User Data\Default\
  1. Press Ctrl + A to select all the files and folders.
  2. Hold down Ctrl + A and click once on the files "Bookmarks" and "Bookmarks.bak". This will unselect them.
  3. With all the files selected (except for your Bookmarks), press the Delete key and click Yes to delete the files and folders.
  4. Example of all files and folders selected, except Bookmarks

chrome_files_folders.png

 

 

Restart your computer again now then run a new FRST scan and make sure you place a check mark on the Addition.txt check box and post back both new logs as an attachment.

 

 

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

 

Thanks

Ron

 

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Here ya go. Did everything listed.

Interesting thing to note, after FRST ran the fix and my computer restarted, I signed in and my computer got a bluescreen. The code was WATCHDOG_VIOLATION. My pc restarted and I was able to sign in then.

Below are the files needed. 

FRST.txt

Addition.txt

Edited by darkvexen
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  • Root Admin

Thanks @darkvexen

Can I get the FIXLOG.TXT file too please.

How is the computer running now? Try rebooting a couple more times and see if you're still getting any BSOD

 

Quote

The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Thanks

Ron

 

 

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sorry, missed that. No more blue screens, but really only getting on this pc to reply on here. Yesterday after the fix though, I noticed I didn't have to replug my adapter in for me to connect after a reboot, it just auto connected like every adapter should!

but when i just turned on my pc now ,i had to replug my adapter to connect back to the internet. 

Fixlog.txt

Edited by darkvexen
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  • Root Admin

Hello @darkvexen sorry to hear that. Please follow the directions below and someone from the BSOD section will assist you. Please be patient as this is a very specialized area of computer technology with a very limited number of trained technicians.

Thank you and good luck

Ron

 

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