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Got infect with 'Windows Antivirus Pro' today...


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So my girlfriend was using my laptop and infected it with Windows Antivirus Pro. The laptop is slow now and I cannot open/install any applications.

I did manage to open Firefox via an HTML file and DL'ed Malwarebytes. I renamed it and still cannot run/install.

When I try to do so:

54540912.jpg

then this pops up...

93825896.jpg

any suggestions???

Thanks in advance,

Andre

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  • Staff

Hi Andre and welcome to Malwarebytes.

Download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post please post the one that is not minimized.

Next, or if that does not work, please run a GMER Rootkit scan:

Download GMER's application from here:

http://www.gmer.net/gmer.zip

Unzip it and start the GMER.exe

Click the Rootkit tab and click the Scan button.

Once done, click the Copy button.

This will copy the results to your clipboard.

Paste the results in your next reply.

Warning ! Please, do not select the "Show all" checkbox during the scan.

Next, or if that doesn't work, please download Win32kDiag.exe by AD to your Desktop. Double click on it. It will make a diagnostic and produce a report on the desktop. Post that report on your next reply:

-screen317

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  • 2 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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