My real time protection turning off

[Vande]

I keep having my real-time protection turn off on me. 3 time is as many months. I've reinstalled twice already. I'm hoping there's a better solution then to reinstall a vital security program.

I've seen the other topics with the automated response asking for the MB Check and FRST files. I've already done it and attached said files.

 

Thank you in advance.

mb-check-results.zip

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

• Farbar Recovery Scan Tool (FRST)
  1. Download FRST and save it to your desktop
     Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  3. Press the "Scan" button
  4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
• MB-Check
  1. Download MB-Check and save to your desktop
  2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
  3. This will produce one log file on your desktop: mb-check-results.zip
     • This file will include the FRST logs generated from the previous set of instructions
     • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

One of our experts will be able to assist you shortly.

 

If you are having licensing issues, please do the following: 

Spoiler

For any of these issues:

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• Cancellations
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• Transaction Receipt

Please contact our support team at https://support.malwarebytes.com/community/consumer/pages/contact-us to get help

If you need help looking up your license details, please head here: https://support.malwarebytes.com/docs/DOC-1264 

 

Thanks in advance for your patience.

-The Malwarebytes Forum Team

[Firefox]

Hello and Welcome!

From your logs I can see your install is somehow corrupt (your controllers version is 1.0.0) I also see you have changed your settings on Malwarebytes to Run As Admin. You need to undo that change to prevent issues.

Malwarebytes Version information
==================================
   "controllers_version" : "1.0.0",
   "db_version" : "2018.02.08.07",
   "dbcls_pkg_version" : "1.0.3900",
   "installer_version" : "3.3.1",

STEP 1

Right now the only way to correct that is to re-install Malwarebytes. Lets try installing right over the top first.  If that does  not work we will try the mb-clean tool.

Download the Latest MB3 v3.3.1.2183 CU 1.0.262 from ->>RIGHT HERE<<-

STEP 2

Undo these changes (run as admin) Make sure your setting match the image below

I see you are running MB in compatibility mode. Please remove those settings. Then restart your computer.

1. Go to the folder C:\Program Files\Malwarebytes\Anti-Malware\
2. Find the file mbam.exe and right click on it and choose Properties
3. In the window that pops up click on Compatibility Tab
4. Remove any changes there that don't match my picture below and click OK
   

[Vande]

I'm curious. What could have caused the corruption?

[Firefox]

Not entirely sure... it could be that you computer locked up or rebooted while Malwarebytes may have been doing an update.  They are investigating the issue further and hopefully resolve it.  We have seen a few topics with your same issue.

Did the steps above solve your issue?

[Vande]

Yes, it solved the issue.

Would a hard drive issue cause the corruption?

[Firefox]

If you are having hard drive issues, then yes it can definitely cause this issue.

[Vande]

Thank you.

[Firefox]

Your quite welcome, glad I could help... should you have any further issues don't hesitate to ask.