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Real Time Protection Turned off-2


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I have reported this before.  Cannot turn on Real Time Protection.  I was told if I had a recent upgrade number, I only needed to shut down my computer one or perhap;s multiple times and that is all I should have to do.   It has now been shut down many times with no change.

Tonight I read on here that I neeed to go to dashboard & click on updates.  I did that.  It says updates are current   Error message still displays.  What should I do now?

 

Malwarebyts3.jpg

Edited by QueenFoxy
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***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

Spoiler

If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  • MB-Check
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

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8 minutes ago, QueenFoxy said:

Thanks Porthos

The best advice I can offer is below.

I want you to do TWO things; Do not stop on the first step because it seems to be fixed.

First.

Let us get a clean install of the current version.

We have another tool called MB-Clean which will automate the whole process for you.

    The clean removal tool will backup your license information and then re-enter the license to the new install.

Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3  

 

NEXT

I would like you to add these files to your Anti-Virus (Webroot) exclusions list as mentioned in this FAQ HERE (The list below includes the exe files as well) Please restart your computer after you do this.

Be sure to get all the files.
 

  • C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe
  • C:\Windows\system32\Drivers\farflt.sys
  • C:\Windows\System32\drivers\mbae64.sys
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\MBAMChameleon.sys
  • C:\Windows\System32\drivers\MBAMSwissArmy.sys
  • C:\Windows\System32\drivers\mwac.sys

Also please exclude the following folders too: (The complete folder)

  • C:\Program Files\Malwarebytes\Anti-Malware
  • C:\ProgramData\Malwarebytes\MBAMService

 

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19 hours ago, Porthos said:

The best advice I can offer is below.

I want you to do TWO things; Do not stop on the first step because it seems to be fixed.

First.

Let us get a clean install of the current version. Current version of what?  Malwwarebyts or the tools above?   What does clean install mean?  Or is this what MB-Clean is going to do for me?  

We have another tool called MB-Clean which will automate the whole process for you.

    The clean removal tool will backup your license information and then re-enter the license to the new install.

Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3  

OK, I have studied his carefulhy and I think this is what you are telline me.  Download and run the clean removal too.  Restart computer.

Then add Malwarebytes exclusions to Webroot anivirus.   

NEXT

I would like you to add these files to your Anti-Virus (Webroot) exclusions list as mentioned in this FAQ HERE (The list below includes the exe files as well) Please restart your computer after you do this.

Be sure to get all the files.
 

  • C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe
  • C:\Windows\system32\Drivers\farflt.sys
  • C:\Windows\System32\drivers\mbae64.sys
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\MBAMChameleon.sys
  • C:\Windows\System32\drivers\MBAMSwissArmy.sys
  • C:\Windows\System32\drivers\mwac.sys

Also please exclude the following folders too: (The complete folder)

  • C:\Program Files\Malwarebytes\Anti-Malware
  • C:\ProgramData\Malwarebytes\MBAMService

 

 

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I got the clean up done and Malwarebhytes reinstalled.  Real time protection is now on.

I am stuck again, Porthos.  I though I could just copy and paste those C:\Program Files\ into my Webroot anti-virus exclusion page, but I can't.  It opens to my computerf and I have no idea how to find those folders and files.

I love my computer and I am on it 12 to 14 hours a day, everyday,  but this is not my area of expertise.  So sorry.  I guess I need some more help.  Thank you for your patience and kindness.

mb-check-results.zip

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15 minutes ago, QueenFoxy said:

I am stuck again, Porthos.  I though I could just copy and paste those C:\Program Files\ into my Webroot anti-virus exclusion page, but I can't.  It opens to my computerf and I have no idea how to find those folders and files.

Read this link and see if it helps. https://www.webroot.com/En_US/SecureAnywhere/PC/Content/C5_Quarantine/CH5b_BlockingAllowingFiles.htm

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No, sadly, no help at all.  I know how to get that far but  I don't know how or where to find those program files.  

 just may have to turrn Malwarebytes off until they get it fixed.  I have begun to think Malwarebytes is the culprit that is eating up my expensive bandwidth.   They always told us it was compatible with, and could run side by side with our anti-virus programs.  I'm not a technician and I fear doing harm to my computer when I get into complex territory that I know nothing about.  Thanks for your help.  I sincerely appreciate your help.

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6 minutes ago, QueenFoxy said:

They always told us it was compatible with, and could run side by side with our anti-virus programs. 

it is but sometimes exclusions are needed.

1 hour ago, QueenFoxy said:

Real time protection is now on.

Since you said this I assume it is still on now? If so if it happens again just do another clean install till the next version comes out.  I would rather personally have MB working over Webroot any day.

Edited by Porthos
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