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Malwarebytes Web Protection Not Turning On


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Hi,

I recently installed malwarebytes back in October. I had someone help me clean up my laptop and was good to go up to now. My computer turns on, it is slow to load. However, when I try to open up any documents, it completely freezes. Ctrl+Alt+Delete doesn't work to pull up task manager. When this started happening, I went to malwarebytes to start a scan. It got stuck in "scanning" in the middle and just stayed in that one spot "scanning". I force closed my laptop, turned it back on and opened Malwarebytes first this time. The dashboard showed that web protection was off. When I went to turn it back on, it switched back off immediately. Then I got a pop up that I wasn't protected. I then tried to do another scan and Malwarebytes was frozen. It wouldn't even close. I had to force close the laptop again. The only thing that works to a degree is my internet and I am afraid to use it for anything because I know my laptop is not protected. 

 

How can we fix this? 

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14 minutes ago, JM1221 said:

How can we fix this? 

This does not look like a malware issue.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... Please use an Administrator account when doing the following,

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
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