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Unexpected Scans


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We have a computer with scheduled update and scans (screen capture attached).  The schedule is for one update and one scan daily.   

 

180207-FrontDesk-MBAM-Schedule.png.6eb947180ba21e09eca36f40d4306301.png

 

 

The logs for the latest day are

2018/02/06 15:20:02 -0600          PC-140519           frontdesk            MESSAGE            Executing scheduled scan:  Quick Scan | Daily | -remove | -terminate

2018/02/06 15:20:02 -0600          PC-140519           frontdesk            MESSAGE            Scheduled scan executed successfully

2018/02/06 15:21:06 -0600          PC-140519           frontdesk            MESSAGE            Stopping IP protection

2018/02/06 15:21:06 -0600          PC-140519           frontdesk            MESSAGE            IP Protection stopped successfully

2018/02/06 16:39:30 -0600          PC-140519           frontdesk            MESSAGE            Starting protection

2018/02/06 16:39:30 -0600          PC-140519           frontdesk            MESSAGE            Protection started successfully

2018/02/06 16:39:30 -0600          PC-140519           frontdesk            MESSAGE            Starting IP protection

2018/02/06 16:39:31 -0600          PC-140519           frontdesk            MESSAGE            IP Protection started successfully

2018/02/06 20:59:59 -0600          PC-140519           frontdesk            MESSAGE            Executing scheduled update:  Daily

2018/02/06 21:00:03 -0600          PC-140519           frontdesk            MESSAGE            Scheduled update executed successfully:  database updated from version v2018.02.06.08 to version v2018.02.06.09

2018/02/06 21:00:03 -0600          PC-140519           frontdesk            MESSAGE            Starting database refresh

2018/02/06 21:00:03 -0600          PC-140519           frontdesk            MESSAGE            Stopping IP protection

2018/02/06 21:00:04 -0600          PC-140519           frontdesk            MESSAGE            IP Protection stopped successfully

2018/02/06 21:00:07 -0600          PC-140519           frontdesk            MESSAGE            Database refreshed successfully

2018/02/06 21:00:07 -0600          PC-140519           frontdesk            MESSAGE            Starting IP protection

2018/02/06 21:00:08 -0600          PC-140519           frontdesk            MESSAGE            IP Protection started successfully

2018/02/06 22:59:59 -0600          PC-140519           frontdesk            MESSAGE            Executing scheduled scan:  Quick Scan | Daily | -remove | -terminate

2018/02/06 23:00:00 -0600          PC-140519           frontdesk            MESSAGE            Scheduled scan executed successfully

 

 

At random times during the day, a scan starts, runs, and completes.   The scan is not in the schedule.   The occurrences appear to be random.  There are multiple unexpected scans per day.

  • Remediation Steps
  • Uninstalled the program.
  • Installed the latest program
  • Updated
  • Removed the scheduled scan
  • Created a new scheduled scan

 

Current Version is 1.80.20.102

 

What is the next step for resolution?

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PC Jedi

 

Can we get logs from the three days previous as well? The scan commands may retry if the machine is not able to execute the previous days command possibly causing these multiple scans once communicating again.

 

Many Thanks,

Edited by KDawg
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  • 1 month later...
  • Staff

Hi @PCJedi, it looks like KDawg was on the right track, most of your scans kick off at 22:59:59, with outliers happening at 15:20 outside of that. I would recommend changing your scan settings to allow the machine to wake from sleep, if that is not set, to not miss the scans. Your recover if missed by is already set to 0 or 1 hours. Another item to make sure you do not have enabled is to run a flash scan after successful update.

Scheduled Item: Update     Schedule Options:    | Daily    | Wake From Sleep    
Start Time: 2015-11-10 21:00     Repeating Every: 1     Recover if missed by: 23

Scheduled Item: Scan     Schedule Options:    Quick Scan    | Daily    | Scan Remove    | Scan Terminate    
Start Time: 2018-02-06 23:00     Repeating Every: 1     Recover if missed by: 0

 

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