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Infected with undetectable virus


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Hi rohit99 :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

What is the issue exactly?

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Hi Yoan :) 

Nice to meet you. You can call me Rohit. I agree all your terms and conditions. :) 

I have a virus in my system, which i want to remove as quick as possible and i need some help. :(

I have seen things like "PUP.AutoCompletePro" total of 250 as google chrome cookie's.:wacko: There is a backdoor in my system which has infected Google Chrome extension (specially ghostry extension). :unsure:

Whenever i use google chrome, virus download things like "PUP.AutoCompletePro". I have reinstalled Google chrome and delete all folder related to Google chrome. But virus comes again i have installed all top antivirus/internet security like Kaspersky, MalwareByte and so on, but nothing is detected then i found SpyHunter and it does detect almost all virus. 

First time virus is detected by SpyHunter in "C:\ProgramData" then at second time at Windows registry then virus is always in Google Chrome cookies.

My problem i want to detect and remove, Back-Door or virus in my system.:wacko: I think "svchost.exe" and "explorer.exe" is infected with maybe dll injection because i find nothing like a virus in disk(inside, C:\Windows)

Now strange things start happening like this notification(see .png file):
I was running vlc like always, nothing no problem happen before.^_^
this is with almost all file.:blink:
I think this is virus, trying to gain access to something like protected windows folder ?:blink:

Please have a look at log file, and please tell me what i'm infected with. :rolleyes:

windows 10 notification due to virus infection.png

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Quote

I have seen things like "PUP.AutoCompletePro" total of 250 as google chrome cookie's.:wacko: There is a backdoor in my system which has infected Google Chrome extension (specially ghostry extension). :unsure:

Can you provide me the log of the software that detected these 250 cookies?

Quote

First time virus is detected by SpyHunter in "C:\ProgramData" then at second time at Windows registry then virus is always in Google Chrome cookies.

Can you provide me the SpyHunter log showing the detections in C:\ProgramData?

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I think SpyHunter cannot directly EXPORT log's to a file.Have a look at attached(.png).

And i found .log files at C:\Program Files (x86)\SpyHunter\Log\SpyHunter4_20180208_121415_trunc.log). and this log ===== SpyHunter 4.28.5.4848 Support Log =====.txtfile look's like encrypted. 

There is an option to copy log file.(see Support log.txt).

I hope this help !!

SpyHunter.png

SpyHunter4_20180208_121415_trunc.log

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If I were you, I wouldn't use SpyHunter. It is considered as a PUP, and not an efficient Antimalware. Read the following:

https://press.malwarebytes.com/2017/11/09/judge-grants-malwarebytes-motion-dismiss-lawsuit-enigma-software-group-communication-decency-act/

Tracing cookies aren't malicious, nor are they security threats. At most, they're a "privacy" threats, but nothing more.

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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