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Real-time protection issue


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Hi,

Thanks for posting in the Malwarebytes 3 Help forum.

 

If you are having technical issues with our Windows product, please do the following: 

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If you haven't done so already, please run these two tools and then attach the logs in your next reply:

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

  • Farbar Recovery Scan Tool (FRST)
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
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    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
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4 minutes ago, Zalmen said:

Heres the file, have fun going through my windows error logs, program files, ect. 

:welcome:

Quote

"controllers_version" : "1.0.0",

Let us get a clean install of the current version. 3.3.1

 

Download and run MB-CLEAN. Please run from an administrator account.

  • Download MB-CLEAN
  • Close all open applications
  • Double-click and run mb-clean-3.1.0.1031.exe
  • A prompt with an option to clean up the system will appear: click Yes
    • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
  • Once the cleanup process is completed, a prompt will appear:
    • Yes - will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3
    • No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
      • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
  • Upon reboot, a prompt will appear: click Yes
    • Yes - will download, install and activate the latest version of Malwarebytes 3
    • No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3  

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19 hours ago, Zalmen said:

I should note that this is a clean install of windows i did a week ago, obviously meaning malwarebytes is a clean new install.

That thing here is that something went wrong and your "controllers_version" : "1.0.0", is not correct this is why you are being asked to re-install Malwarebytes to correct the issue.

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Yes, I get what your saying and I know for a fact that it will correct my issue, however you are offering me a band-aid solution (temporary). Within a week it will be doing the same thing. Please stop trying to provide temporary fixes and ask malwarebytes to up their customer service as well as get there programmers of their butts and correct this. If not, going forward i will not renew through malwarebytes i will exploit their freeware by setting it to auto scan daily through windows task scheduler. sure i wont have in the moment protection but it will be sufficient compared to what i am currently dealing with.

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No, I never turn my computer off unless there is a power outage. What I can tell you is, I reformatted my SSD drive which is my primary drive (disk 0) to trouble an issue i was having with windows freezing. Turns out after i ran hardware diagnostics my secondary disk 1 was starting to see corrupted sectors. I removed the drive and bought a new one to replace it. When i did this i reinstalled windows along with malwarebytes. The system has been running smooth now for about two weeks with the exception malwarebytes real time protection keeps breaking, i went through all the easy fixes, checking updates, looking for windows corruption in event viewer, reinstalled the software. Reinstalling the software will fix my issue but within a week it happens again. I see nothing wrong with my current windows environment that would indicate it is something on my end.

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