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Hello and Welcome!

From your logs, I see you are running Malwarebytes with Compatibility Mode (this is know to cause issues) Let's get that sorted first.

I see you are running MB in compatibility mode. Please remove those settings. Then restart your computer.

  1. Go to the folder C:\Program Files\Malwarebytes\Anti-Malware\
  2. Find the file mbam.exe and right click on it and choose Properties
  3. In the window that pops up click on Compatibility Tab
  4. Remove any changes there that don't match my picture below and click OK


596d154caf048_compatibilitytab.jpg.2f0b4

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OK thanks for trying that...

Let's try to get a clean install of the current version (currently version 3.3.1.2183 CU 1.0.262)

Here are the steps to Download and run the MB-Clean Tool

  • Download MB-CLEAN Tool
  • Please Close all open applications
  • Double-click and run mb-clean-3.1.0.1031.exe
  • A prompt may open with an option to allow the program to make changes to your computer will appear: Click Yes
  • Next you will get a prompt asking you if you want to remove all Malwarebytes components from your system: Click Yes
    • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process

  • Once the cleanup process is completed, a prompt will appear asking for a reboot:
    • Yes - will reboot and after the reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3
    • No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
      • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).

  • Upon reboot, a prompt will appear asking if you want to re-install Malwarebytes: click Yes
    • Yes - will download, install and activate the latest version of Malwarebytes 3
    • No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)

  • NOTE: If it does not offer you to download and install the latest version after the reboot you can download and install the latest version from -> Right Here <-

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