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Dashboard: "Updates are not current", update check does not find anything


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I just noticed that my MWB 3.3.1 Premium dashboard says "Updates are not current". I click on "Check for updates", no new updates are found. It started doing that just now.

Log excerpt:

02/06/18    " 16:38:47.265"    9419968    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::ValidateDBManifest    "UpdateControllerImplHelper.cpp"    4117    "Signature successfully validated"
02/06/18    " 16:38:48.265"    9420968    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::ValidateDBManifest    "UpdateControllerImplHelper.cpp"    4121    "DB manifest successfully validated"
02/06/18    " 16:38:48.265"    9420968    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::CheckDbManifest    "UpdateControllerImplHelper.cpp"    4437    "Validated DB manifest - success"
02/06/18    " 16:38:48.265"    9420968    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::DoUpdate    "UpdateControllerImplHelper.cpp"    537    "DoUpdate - Starting check for updates (manual)"
02/06/18    " 16:38:48.265"    9420968    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::DoUpdate    "UpdateControllerImplHelper.cpp"    545    "Checking for: Installer=[No], SDK/Ctlr=[No], DB/CLS=[Yes]"
02/06/18    " 16:38:48.267"    9420968    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::GetInstalledPkgVersions    "UpdateControllerImplHelper.cpp"    1177    "DB/ClsEng package --> [mbam-c.dbcls.64bit], current version: [1.0.3874]"
02/06/18    " 16:38:49.013"    9421718    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::DoUpdate    "UpdateControllerImplHelper.cpp"    576    "Checked for updates - no updates available"
02/06/18    " 16:38:49.013"    9421718    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::DoUpdate    "UpdateControllerImplHelper.cpp"    589    "Update check is complete."
02/06/18    " 16:39:02.673"    9435375    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::ValidateDBManifest    "UpdateControllerImplHelper.cpp"    4117    "Signature successfully validated"
02/06/18    " 16:39:03.773"    9436468    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::ValidateDBManifest    "UpdateControllerImplHelper.cpp"    4121    "DB manifest successfully validated"
02/06/18    " 16:39:03.773"    9436468    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::CheckDbManifest    "UpdateControllerImplHelper.cpp"    4437    "Validated DB manifest - success"
02/06/18    " 16:39:03.773"    9436468    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::DoUpdate    "UpdateControllerImplHelper.cpp"    537    "DoUpdate - Starting check for updates (manual)"
02/06/18    " 16:39:03.773"    9436468    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::DoUpdate    "UpdateControllerImplHelper.cpp"    545    "Checking for: Installer=[Yes], SDK/Ctlr=[Yes], DB/CLS=[No]"
02/06/18    " 16:39:03.774"    9436468    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::GetInstalledPkgVersions    "UpdateControllerImplHelper.cpp"    1119    "Installer package --> [mbam-c.installer.consumer], current version: [3.3.1]"
02/06/18    " 16:39:03.774"    9436468    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::GetInstalledPkgVersions    "UpdateControllerImplHelper.cpp"    1146    "SDK/Controller package --> [mbam-c.ctlr.64bit], current version: [1.0.262]"
02/06/18    " 16:39:04.455"    9437156    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::DoUpdate    "UpdateControllerImplHelper.cpp"    576    "Checked for updates - no updates available"
02/06/18    " 16:39:04.455"    9437156    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::DoUpdate    "UpdateControllerImplHelper.cpp"    589    "Update check is complete."
02/06/18    " 16:39:05.397"    9438093    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::ValidateDBManifest    "UpdateControllerImplHelper.cpp"    4117    "Signature successfully validated"
02/06/18    " 16:39:06.483"    9439187    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::ValidateDBManifest    "UpdateControllerImplHelper.cpp"    4121    "DB manifest successfully validated"
02/06/18    " 16:39:06.483"    9439187    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::CheckDbManifest    "UpdateControllerImplHelper.cpp"    4437    "Validated DB manifest - success"
02/06/18    " 16:39:06.483"    9439187    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::DoUpdate    "UpdateControllerImplHelper.cpp"    537    "DoUpdate - Starting check for updates (manual)"
02/06/18    " 16:39:06.483"    9439187    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::DoUpdate    "UpdateControllerImplHelper.cpp"    545    "Checking for: Installer=[Yes], SDK/Ctlr=[Yes], DB/CLS=[No]"
02/06/18    " 16:39:06.484"    9439187    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::GetInstalledPkgVersions    "UpdateControllerImplHelper.cpp"    1119    "Installer package --> [mbam-c.installer.consumer], current version: [3.3.1]"
02/06/18    " 16:39:06.484"    9439187    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::GetInstalledPkgVersions    "UpdateControllerImplHelper.cpp"    1146    "SDK/Controller package --> [mbam-c.ctlr.64bit], current version: [1.0.262]"
02/06/18    " 16:39:07.280"    9439984    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::DoUpdate    "UpdateControllerImplHelper.cpp"    576    "Checked for updates - no updates available"
02/06/18    " 16:39:07.280"    9439984    1d8c    1d30    INFO    UpdateControllerImpl    mb::updatecontrollerimpl::CUpdateControllerImpl::DoUpdate    "UpdateControllerImplHelper.cpp"    589    "Update check is complete."

 

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Thank you for the fast reply! I'll upload logs shortly.

Also, I believe a recent definition update has some issues. I just did a Threat Scan, and it reported one file as "Malware: Trojan.Agent". That file is "C:\USERS\FRANK\APPDATA\ROAMING\MICROSOFT\WINDOWS\RECENT\TEMPLATES.LNK".

That file was not changed since its creation in November 2017. I verified that from a backup. The file was never before flagged by MWB. I'm attaching the file.

I uploaded the file to VirusTotal too: https://www.virustotal.com/#/file/3d8193359b08bf73506c11410d26718caf8d4758a3470ff6bc20db201cc6f72d/detection

templates.lnk.zip

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Quote

Malwarebytes Version information
==================================
   "controllers_version" : "1.0.262",
   "db_version" : "2018.02.05.07",
   "dbcls_pkg_version" : "1.0.3874",
   "installer_version" : "3.3.1",

 

 

That is current as of this posting. You are up to date. 

Edited by Porthos
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8 minutes ago, Loc2262 said:

Also, I believe a recent definition update has some issues. I just did a Threat Scan, and it reported one file as "Malware: Trojan.Agent". That file is "C:\USERS\FRANK\APPDATA\ROAMING\MICROSOFT\WINDOWS\RECENT\TEMPLATES.LNK".

That file was not changed since its creation in November 2017. I verified that from a backup. The file was never before flagged by MWB. I'm attaching the file.

I uploaded the file to VirusTotal too: https://www.virustotal.com/#/file/3d8193359b08bf73506c11410d26718caf8d4758a3470ff6bc20db201cc6f72d/detection

templates.lnk.zip

This can/needs to be reported here. https://forums.malwarebytes.com/forum/42-file-detections/

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2 minutes ago, Loc2262 said:

Yeah, Porthos, my system reports the version numbers you listed. Still the dashboard says "Updates are not current".

When I restart MWB, it says "Updates are current" for a few minutes, then a popup appears asking me to update definitions.

Let us get a clean install of the current version.

 

Download and run MB-CLEAN. Please run from an administrator account.

  • Download MB-CLEAN
  • Close all open applications
  • Double-click and run mb-clean-3.1.0.1031.exe
  • A prompt with an option to clean up the system will appear: click Yes
    • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
  • Once the cleanup process is completed, a prompt will appear:
    • Yes - will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3
    • No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
      • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
  • Upon reboot, a prompt will appear: click Yes
    • Yes - will download, install and activate the latest version of Malwarebytes 3
    • No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3  

Edited by Porthos
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Damnit, it was all my fault!

I had set my system time one day into the future yesterday to test the behavior of some automatically running process. And I forgot to set it back.

:(

I corrected the date and all is okay again.

Interesting though that MWB says "Updates are not current" when the system clock is wrong. :) So at least we learned something from this.

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8 minutes ago, Loc2262 said:

Interesting though that MWB says "Updates are not current" when the system clock is wrong.

Many things go wrong when the clock is wrong. ;)

Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post.:)

 

Anyone else reading this topic and need assistance not all fixes will work for all users. , Please START your OWN NEW Topic. HERE

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39 minutes ago, Porthos said:

Many things go wrong when the clock is wrong. ;)

Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post.:)

Yeah that's very true. :)

No, thank you and @vbarytskyy for the fast response! You're doing an awesome job here, also and especially during the "memory flood crisis" last week. ;)

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