Real-Time Protection not turning on

[fbram]

I have 3.3.1.2183

Real Time Protection will not activate.

I tried to follow the advice given to other client, namely, go to https://downloads.malwarebytes.com

Message was "service error"

What can I do now?

[Porthos]

19 minutes ago, fbram said:

What can I do now?

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... Please use an Administrator account when doing the following,

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
5. Press the "Scan" button
6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
7. NEXT: Create and obtain an mb-check log
8. Download MB-Check and save to your desktop
9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
10. This will produce one log file on your desktop: mb-check-results.zip
11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[fbram]

At first glance, the instructions for sending logs seemed very complicated. Instead, I decided to read messages sent by other clients and realized that https://downloads.malwarebytes.com was not the complete address. I found the correct address and was able to reinstall Malwarebytes.  Real Time Protection is activated. Thank you!!  

I took a second look at the instructions for sending logs and now that I am more relaxed, the instructions do not seem so overwhelming. I wish I had followed those instructions so that I might know the cause of the problem with RealTime Protection.

I received a message requesting that I drag MB Clean Results from my desktop to my support request. I do not know how to drag a file from my desktop to this page. Is it really possible?  I clicked "choose files" instead.  Thank you for your patience.

mb-clean-results.txt

[Porthos]

15 minutes ago, fbram said:

I took a second look at the instructions for sending logs and now that I am more relaxed, the instructions do not seem so overwhelming. I wish I had followed those instructions so that I might know the cause of the problem with RealTime Protection.

I wish you had as well. Other than that I assume MB is working now?

[fbram]

1 minute ago, Porthos said:

I wish you had as well. Other than that I assume MB is working now?

Yes, RealTime Protection is working. I am sorry about the logs. Thanks for you help. 

[Porthos]

Just now, fbram said:

Yes, RealTime Protection is working. I am sorry about the logs. Thanks for you help. 

Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post.

 

Anyone else reading this topic and need assistance not all fixes will work for all users. , Please START your OWN NEW Topic. HERE