Jump to content

Restoring (Connecting To) Service

Recommended Posts

Good evening.


Had our 2 computers serviced today. In  taking Malwarebytes off start-up, we now cannot connect to the service when we click

on the desktop Malwarebytes icon.  We both have the premium versions and have our Key #s and ID's.  Can you give us some

advice/input  on how we can get them back on where we can check on them several times a week for updates and scans?


Thanks, Robert Cope        2/4/18      7:00 p.m.

Link to post
Share on other sites

4 minutes ago, RobertCope said:

Had our 2 computers serviced today.

Need a new repair shop. ;)

Let us get a clean install of the current version. 3.3.1


Download and run MB-CLEAN. Please run from an administrator account.

  • Download MB-CLEAN
  • Close all open applications
  • Double-click and run mb-clean-
  • A prompt with an option to clean up the system will appear: click Yes
    • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
  • Once the cleanup process is completed, a prompt will appear:
    • Yes - will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3
    • No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
      • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
  • Upon reboot, a prompt will appear: click Yes
    • Yes - will download, install and activate the latest version of Malwarebytes 3
    • No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)

 If it does not offer the new install after the reboot you can download and install from here. 



Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.