Restoring (Connecting To) Service

[RobertCope]

Good evening.

 

Had our 2 computers serviced today. In  taking Malwarebytes off start-up, we now cannot connect to the service when we click

on the desktop Malwarebytes icon.  We both have the premium versions and have our Key #s and ID's.  Can you give us some

advice/input  on how we can get them back on where we can check on them several times a week for updates and scans?

 

Thanks, Robert Cope        2/4/18      7:00 p.m.

[Porthos]

4 minutes ago, RobertCope said:

Had our 2 computers serviced today.

Need a new repair shop.

Let us get a clean install of the current version. 3.3.1

 

Download and run MB-CLEAN. Please run from an administrator account.

• Download MB-CLEAN
• Close all open applications
• Double-click and run mb-clean-3.1.0.1031.exe
• A prompt with an option to clean up the system will appear: click Yes
  • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
• Once the cleanup process is completed, a prompt will appear:
  • Yes - will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3
  • No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
    • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
• Upon reboot, a prompt will appear: click Yes
  • Yes - will download, install and activate the latest version of Malwarebytes 3
  • No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3