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There's a notice on my computer telling me that real time protections are turned off. I have gone to Manage Protection Settings and when I attempt to turn on the real time protections, it says starting then quits. I have done this several times with the same result. What do I do to correct this issue?

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7 minutes ago, Broncofan1 said:

There's a notice on my computer telling me that real time protections are turned off. I have gone to Manage Protection Settings and when I attempt to turn on the real time protections, it says starting then quits. I have done this several times with the same result. What do I do to correct this issue?

:welcome:

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... Please use an Administrator account when doing the following,

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

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11 minutes ago, Broncofan1 said:

I want you to do TWO things; Do not stop on the first step because it seems to be fixed.

First.

Let us get a clean install of the current version.

 

We have another tool called MB-Clean which will automate the whole process for you.

 

    The clean removal tool will backup your license information and then re-enter the license to the new install.

  Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3  

 

NEXT

I would like you to add these files to your Anti-Virus (Avast) exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well) Please restart your computer after you do this.

Be sure to get all the files.
 

  • C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe
  • C:\Windows\system32\Drivers\farflt.sys
  • C:\Windows\System32\drivers\mbae64.sys
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\MBAMChameleon.sys
  • C:\Windows\System32\drivers\MBAMSwissArmy.sys
  • C:\Windows\System32\drivers\mwac.sys

Also please exclude the following folders too: (The complete folder)

  • C:\Program Files\Malwarebytes\Anti-Malware
  • C:\ProgramData\Malwarebytes\MBAMService

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Malwarebytes has been reinstalled and all protections are on, so thank you for that. Now, as far as the exclusions above: I discovered that I don't have a back slash key on my keyboard (I know, how the hell did that happen?), but also when I went to Avast exclusions, it gave me 2 options once I typed in the first exclusion. Browse or cancel. What do I do now?

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Just now, Broncofan1 said:

Malwarebytes has been reinstalled and all protections are on, so thank you for that. Now, as far as the exclusions above: I discovered that I don't have a back slash key on my keyboard (I know, how the hell did that happen?), but also when I went to Avast exclusions, it gave me 2 options once I typed in the first exclusion. Browse or cancel. What do I do now?

Browse for each file.

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6 minutes ago, Broncofan1 said:

Thank you for all your help. Really, thank you.

I will check back on you tomorrow.:)

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I appreciate it. I'm computer stupid, really, so that's how I end up in these situations. I tried the browse thing and all it did was continue to reopen the same screen. In other words, I can't get to the specific program files cuz I don't know how to get into the folders containing the files.

So, I'm contacting Avast for assistance.

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12 minutes ago, Broncofan1 said:

So, I'm contacting Avast for assistance.

See if this helps.

Global Whitelist – Exclude Specific Folder/File/Program/Application from All Avast Scans

If you want to add the exception for the specific website, domain, or URL from being scanned by Avast, follow these steps. This is so-called Global Whitelist or Exclusion List.

  1. Open the Avast user interface and go to ‘Settings‘ » ‘General
  2. Find the tab ‘Exclusions‘ and add specific programs to the ‘File paths‘ tab
  3. Added applications and/or paths will now be excluded from any Avast scanning

avast-2017-global-file-exclusions.jpg

 

On the screenshot above you can see that application ‘FileZilla FTP Client‘ and ‘DAEMON Tools Lite‘ are excluded. Such exceptions also apply to all sub-folders on these folders as we have used ‘/*’ in the path.

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9 minutes ago, Broncofan1 said:

Do I include both folders? Malwarebytes and Anti-Malware?

Yes

 

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Just now, Broncofan1 said:

Done. Both have been successfully added. That takes care of it?

Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post.:)

 

Anyone else reading this topic and need assistance not all fixes will work for all users. , Please START your OWN NEW Topic. HERE

 

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