AnguisNox Posted February 2, 2018 ID:1212031 Share Posted February 2, 2018 The laptop is having an issue that when I press the power button only the light turns on and after a 30 seconds it turns off. Neither the screen nor the fan work. Last night it was working fine, it was until this evening that I tried turn it on, The battery works I tried it on a different laptop of the same type, I have tried putting a different RAM but its the same. Here are the details of the laptop: Product Name: Windows 10 Home Single Language System Type: 64 bit Current Build: 14393 Processor: Intel(R) Celeron(R) CPU N2820 @ 2.13GHz Total physical RAM: 1944.59 MB Drive c: (Windows) (Total:445.43 GB) (Free:346.69 GB) NTFS Drive d: (RECOVERY) (Total:19.11 GB) (Free:1.91 GB) NTFS ==>[system with boot components (obtained from drive)] Link to post Share on other sites More sharing options...
nukecad Posted February 3, 2018 ID:1212064 Share Posted February 3, 2018 (edited) Have you tried getting to the Advanced Startup menu and using either "Startup Repair" or "System Restore"? There are various ways to get to Advanced Startup, but in your case as you are never getting to a usable screen there is only one that will work which is a Hard Reboot. Press the power button and when the light comes on press it again to turn off (interrupt the boot). Repeat. After turning off/interupting the boot twice like this then on the third start Windows 10 should recognise that there is something wrong and boot into Advanced Startup. (It will sometimes take more than 3 repeats). https://www.drivereasy.com/knowledge/how-to-boot-into-advanced-startup-options-in-windows-10-easily/ (PS. 14393 is a pretty old build, looks like your automatic updates may also not be working?). Edited February 3, 2018 by nukecad Link to post Share on other sites More sharing options...
Doctor9fan Posted February 3, 2018 ID:1212099 Share Posted February 3, 2018 When I had the same problem I was told by the repair shop that the motherboard had failed. Link to post Share on other sites More sharing options...
David H. Lipman Posted February 3, 2018 ID:1212110 Share Posted February 3, 2018 Is this a HP notebook ? Link to post Share on other sites More sharing options...
AnguisNox Posted February 4, 2018 Author ID:1212432 Share Posted February 4, 2018 Yes it is an HP laptop, and I did the turn it on/off to interrupt the boot but it didn't go to the Startup Repair, it started windows normally. Thou I do want to figure out what was the issue. Link to post Share on other sites More sharing options...
David H. Lipman Posted February 4, 2018 ID:1212433 Share Posted February 4, 2018 (edited) Maybe this... A lot of the OTC HP retail stuff is made very poorly. Part of the problem stems from a fear of 60/40 lead solder. Therefore new systems are using a different blend of a solder to electronically fasten circuitry onto boards. Unfortunately this can lead to a problem known as a cold solder joint. Which means the components are not properly electrically connected. Many metals expand when heated and contract when cooled. In electronic circuitry this can lead to a condition known as chip creep and in the case poorly manufactured RoHS compliant electronics, this can lead to poor conductivity related solder joints. So there is a test. Don't turn the notebook on for a while and try to boot it when the system is cold. It probably won't POST and boot. Now turn on the notebook and wrap it up good and tight in a towel or two and leave it on for an hour or so. Since it is insulated and the cooling vents are all blocked it will get nice and warm to almost hot. Then unwrap the towels and turn off the notebook. Then turn it back on. If it boots up into windows then we know the problem. Edited February 4, 2018 by David H. Lipman Link to post Share on other sites More sharing options...
AnguisNox Posted February 5, 2018 Author ID:1212436 Share Posted February 5, 2018 Before turning it off I run a scan and it didn't have any issues but one thing was that it did get really hot one thing didn't do before, I do say is the fan since it doesn't seem to be working at the speed it used to do as I was listening to it. Link to post Share on other sites More sharing options...
David H. Lipman Posted February 5, 2018 ID:1212440 Share Posted February 5, 2018 Please perform the test as prescribed. Link to post Share on other sites More sharing options...
AnguisNox Posted February 5, 2018 Author ID:1212570 Share Posted February 5, 2018 I left it off all night, and I did wrap it on a towel this morning after turning it on, I left it like that for more than an hour it got hot, and then I turn it off, and turning it on it boot up windows like it normally does. Link to post Share on other sites More sharing options...
David H. Lipman Posted February 5, 2018 ID:1212577 Share Posted February 5, 2018 That wasn't the full test. The results you provided were for the 2cnd part of the test. The 1st part of the test was to see how it booted when the system was 'cold'. 17 hours ago, David H. Lipman said: Don't turn the notebook on for a while and try to boot it when the system is cold. I need the results from both parts of the test. Link to post Share on other sites More sharing options...
AnguisNox Posted February 5, 2018 Author ID:1212605 Share Posted February 5, 2018 Sorry I guess I didn't say it well, I did do the first test and I left it off all night so it could get cold on the morning I booted it and loaded windows normally, after that I performed the second part of the test. Link to post Share on other sites More sharing options...
David H. Lipman Posted February 5, 2018 ID:1212619 Share Posted February 5, 2018 So to be clear... When the system was cold it booted into Windows and when it was warm to hot, it also booted into windows. Yes ? Link to post Share on other sites More sharing options...
AnguisNox Posted February 5, 2018 Author ID:1212734 Share Posted February 5, 2018 Yes both time it booted into windows Link to post Share on other sites More sharing options...
David H. Lipman Posted February 5, 2018 ID:1212740 Share Posted February 5, 2018 Obrigado. Link to post Share on other sites More sharing options...
nukecad Posted February 6, 2018 ID:1212803 Share Posted February 6, 2018 Sounds like it was a temporary issue and the Hard Boot cured it. (At a guess it may have been something to do with the recent Intel chip update, which made some machines unbootable and MS had to issue patches for). I think that myself I would still run "Startup Repair" from the Advanced Startup just to see if it does find anything else. (Now that you can get to Windows 10 the easiest way to get to the Advance Startup is to hold down the shift key and click on Restart). Link to post Share on other sites More sharing options...
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