Web Protection will not start

[Hyncharas]

This is a new thread in response to the Web Protection turninig itself off again:

OS - Windows 10
Version - 3.3.1.2183
Component Package Version - 1.0.262
Update Package Version - 1.0.3854

The required files from FRST and MB-Check are attached.

mb-check-results.zip

[nikhils]

Hello @Hyncharas

Can you please add these files to your Anti-Virus (Avast) exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well) Please restart your computer after you do this.

Be sure to get all the files.
 

• C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
• C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe
• C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
• C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
• C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe
• C:\Windows\system32\Drivers\farflt.sys
• C:\Windows\System32\drivers\mbae64.sys
• C:\Windows\System32\drivers\mbam.sys
• C:\Windows\System32\drivers\MBAMChameleon.sys
• C:\Windows\System32\drivers\MBAMSwissArmy.sys
• C:\Windows\System32\drivers\mwac.sys

Also please exclude the following folders too: (The complete folder)

• C:\Program Files\Malwarebytes\Anti-Malware
• C:\ProgramData\Malwarebytes\MBAMService

Please restart after you finished this list and report back.

[Hyncharas]

The instructions you provided had no effect.

[nikhils]

Hello @Hyncharas

Can you please try the following:

1. Download the latest installer from  https://downloads.malwarebytes.com/file/mb3

2. Run the installer on top of your existing product. No need to uninstall anything.

After that let us know if things are working properly.

Thank you.

[Hyncharas]

Thank you - the program is now working properly again...

You may close this thread.

[nikhils]

Glad to know everything is working normally as expected.

Thank you.