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Real time turned off

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11 minutes ago, HerComputer said:

For the 3rd or 4th time, Real time turned off this morning... HELP (please)

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... Please use an Administrator account when doing the following,

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
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9 minutes ago, HerComputer said:

Mr/Ms/Mrs Porthos, or, anyone else that can help.

First I suggest you uninstall Avast. It shows as disabled but even disabled it can cause issues. Bitdefender is active and if you wish to use that  remove Avast.

AFTER you do the above.

Can you please try this and let me know if it solves your problem?:

  1. Right click the Malwarebytes icon in the notification area/system tray and select Quit Malwarebytes
  2. Launch Command Prompt as Administrator
  3. Type the following: sc delete mbamwebprotection
  4. Reboot the computer
  5. Right click the Malwarebytes icon in the notification area/system tray and select Web Protection to re-enable it
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Will try... as directed. Just to fill in a blank which MAY answer my question w/o even knowing this, I had a Yearly subscription to Avast which expired yesterday, and then today I searched for "best free antivirus" and Bitdefender seemed to rank a tad higher than Avast, so I d/l BD today, for the first time.

I also had a subscription to Avast Cleanup which is about to expire, so I started running it earlier (before work) HOWEVER it really slowed down my PC while "cleaning

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Just tried, here's the error message I got: 

Microsoft Windows [Version 10.0.16299.192]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\Users\owner>sc delete mbamwebprotection
[SC] OpenService FAILED 5:

Access is denied.




Did I do something wrong?

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33 minutes ago, HerComputer said:

Can anyone tell me what I did wrong... please?

Lets try to do this automated.

Download and run MB-CLEAN

  • Download MB-CLEAN
  • Close all open applications
  • Double-click and run mb-clean-
  • A prompt with an option to clean up the system will appear: click Yes
    • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
  • Once the cleanup process is completed, a prompt will appear:
    • Yes - will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3
    • No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
      • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
  • Upon reboot, a prompt will appear: click Yes
    • Yes - will download, install and activate the latest version of Malwarebytes 3
    • No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)

 If it does not offer the new install after the reboot you can download and install from here. 


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1 hour ago, HerComputer said:

I did it this morning TYVM, it worked perfectly @Porthos





Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post.:)


Anyone else reading this topic and need assistance not all fixes will work for all users. , Please START your OWN NEW Topic. HERE do not reply to another user's post

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