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Real-time Protection turned off


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Hi,

I'm new here however I have owned the full paid version of Malwarebytes for sometime now.

I run Malwarebytes Premium 3.3.1 under Windows 10 64 bit & for a couple of times I keep receiving the notification message in the bottom rh side of my monitor "Real-time Protection turned off" I go into my dashboard/settings & it will not turn on!

I'm sure this has been covered here somewhere, but would just like to know if there is a simple fix or simple step by step procedure to cure this.

 

Many Thanks
Rick

Malwarebytes issue.JPG

Edited by thegeezah
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Hello and Welcome...

Your installation is corrupt... please do the following and it should fix your issue.

Let's try to get a clean install of the current version (currently version 3.3.1.2183 CU 1.0.262)

Here are the steps to Download and run the MB-Clean Tool

  • Download MB-CLEAN Tool
  • Please Close all open applications
  • Double-click and run mb-clean-3.1.0.1031.exe
  • A prompt may open with an option to allow the program to make changes to your computer will appear: Click Yes
  • Next you will get a prompt asking you if you want to remove all Malwarebytes components from your system: Click Yes
    • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process

  • Once the cleanup process is completed, a prompt will appear asking for a reboot:
    • Yes - will reboot and after the reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3
    • No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
      • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).

  • Upon reboot, a prompt will appear asking if you want to re-install Malwarebytes: click Yes
    • Yes - will download, install and activate the latest version of Malwarebytes 3
    • No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)

  • NOTE: If it does not offer you to download and install the latest version after the reboot you can download and install the latest version from -> Right Here <-

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