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Cannot connect to Internet after RAM issue


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On 1/30/2018 at 8:04 PM, Porthos said:

So that computer can not connect to the internet at all?

I have the same problem however mine using wifi does connect but I can not use google or explorer to get on line (wont open after update on Saturday) Windows 7 premium - malewarebytes premium.  So I noticed the malewware logo and icon missing from desktop I tried to reload. It let me updated for hours and now I have a blown up computer Slow starting Tried safe mode still can not uninstall malewarebytes.  I have had your program for years and paid for 3 computers. NOw my laptop wants to install latest by Malewarebytes also windows 7 premium.  I keep saying no ... However its the only thing on line right NOW help. need to fix my desktop alot of things to do on line THis time of year.

I am not infected.  Using windows security essentials and HIt Man I'm Clean this is direct Malewarebytes issue that I am having .... 

Edited by neenee115
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On 1/30/2018 at 7:21 PM, Porthos said:

:welcome:

Use that flash drive to do the following.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... Please use an Administrator account when doing the following,

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

 

How do you download all this when u cant open google or explorer? 

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5 minutes ago, neenee115 said:

How do you download all this when u cant open google or explorer? 

Those instructions do not apply to you at this time. That other poster is using a flash drive to copy the needed files from another computer to run on the problem computer.

@AdvancedSetup will help you thru this. You post will be moved to your own topic soon.

Edited by Porthos
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  • Root Admin

Hello @neenee115 and :welcome:

Please run the following and post back the logs as an attachment.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

 

Thanks

Ron

 

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  • 1 month later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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