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Trojan Malpack


Ddmsa

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I've seen this from other members

I am pretty certain I got this from an email with a link I clicked - my email server detects that specific email as a virus. I keep getting detections, but it is just not being removed. A full scan finds nothing, but during the day I get notifications, and the files are quarantined. I am now worried it is logging keystrokes as I am having problems with logging into online accounts.

trojan_malpack.jpg

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Hi Ddmsa :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below, and provide me both FRST logs (FRST.txt and Addition.txt) and the Malwarebytes log. You can attach them in your next post, or copy/paste their content.

https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

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I understand  thank you. I ran full scan last night - but are the logs saved somewhere, or do I need to do another full scan? I am a business with an Enterprise license. I have no pirated software, we are pretty darn good about monitoring installations and licenses.

First question -where will if find those logs? I am ran the scan using my desktop version, not the via the management console. If I need to do another scan, is there a reason why I should use the management console?

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This computer is backdoored. Since this computer also belongs to a business (company), the safest course of action right now is to reinstall it from scratch, and the passwords of all the accounts that were accessed on it (Windows, banking, software, etc.)

Edit: You should also contact your Security Team and let them know, as they might have a certain procedure to follow in cases like these.

Edited by Aura
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We have real time protection.  The two of have gotten notifications of detections of this virus, but it didn't prevent us from getting it which is how we knew something was wrong.   It also didn't show up in the scan. 

Thanks for your help - we have someone who is going to clean my computer. We will give him the other one after this.

No one else clicked the link that the two of us did - and haven't gotten any notification alerts. Are the other computers also in jeopardy? 

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I'm honestly not familiar with the business products that Malwarebytes offers. But since Ursnif is delivered via malware-laced Word documents (macros), for the home user, the Malwarebytes Anti-Exploit protection wouldv'e kicked in and prevented the infection.

And only these 2 computers should be affected. If the others didn't open any attachment or else from the suspected email, they'll be fine. By the way, can you send me that email (and the attachment) so I can check it out? I'll also forward it to Malwarebytes' Research team.

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The managed software resides on the computer with the virus that is in repair as we speak (so inaccessible). Each computer has a standalone version that says "Corporate" on it. We are opening that version, and selecting update, and it is not updating.

PS - i am the IT department. We are a company of 17 people, and I do it unless I can't.

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