Jump to content
bcblitzen

License Key does not activate

Recommended Posts

I have a Malwarebytes 3.0 Premium (formerly Anti-Malware Premium) 3 seat purchased license that expires in June 2018 but cannot activate the installed premium software.

I've re-downloaded the software twice but this does not solve the issue.

malwarebytes license.PNG

Share this post


Link to post
Share on other sites
37 minutes ago, bcblitzen said:

but cannot activate the installed premium software.

:welcome:

What error are you getting. Are you entering the Key in the top box and the ID in the second box when you check the box "I have an IDD?

activation window MB.PNG

Edited by Porthos

Share this post


Link to post
Share on other sites

Look at Your screen shot. The long number goes in the FIRST box.

The short number goes in the second box. you have it backwards.

Share this post


Link to post
Share on other sites

Well, duh. Did they switch those around?

Oh well.

Thank you much Porthos for taking the time to point that out!

Share this post


Link to post
Share on other sites
2 minutes ago, bcblitzen said:

Well, duh. Did they switch those around?

Oh well.

Thank you much Porthos for taking the time to point that out!

Did you get it activated?

Share this post


Link to post
Share on other sites
2 hours ago, bcblitzen said:

Activation worked.

Thanks again!

Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post.:)

 

Anyone else reading this topic and need assistance not all fixes will work for all users. , Please START your OWN NEW Topic. HERE

Share this post


Link to post
Share on other sites

The last big Windows update crashed my computer and it wouldn't reboot. The repair shop copied almost everything and installed new Win10.  In the process Malwarebytes was lost.  My subscription expires 5/18/18 and I have the ID# and Key #.  When I tried to reinstall it,  with the ID and Key numbers, all I got was Premium 14 day trial and the "activate license" block didn't show and to purchase a license.

Share this post


Link to post
Share on other sites
9 minutes ago, redbud73086 said:

When I tried to reinstall it,  with the ID and Key numbers

Did you type the key in the first box and the ID in the second?

Edited by Porthos

Share this post


Link to post
Share on other sites
4 hours ago, Porthos said:

Did you type the key in the first box and the ID in the second?

Yes.  I tried entering it again and it came back that this account is "blacklisted".  Why and what does that mean.  My account is paid thru May 14, 2018.

Share this post


Link to post
Share on other sites

Can you please send me your key via a Private message.

I can take a look as to what is going on.

Please send me the key only via PM and do not post it in the forums.

Thank you.

Share this post


Link to post
Share on other sites
Just now, redbud73086 said:

Yes.  I tried entering it again and it came back that this account is "blacklisted".  Why and what does that mean.  My account is paid thru May 14, 2018.

It means the key needs to be reset to allow activation. Lets try the quickest solution.

Create a Malwarebytes Account using the following link: https://my.malwarebytes.com/en/register

If you have purchased the product through us, you can use the same email to register for the account.

Once you can login into your account you could deactivate on the device where your product was wiped off and reset your license key.

=============================================================================================================

If that does not work you will need to do the below.

For licensing issues, you'll want to reach out to our online support at 

https://support.malwarebytes.com/community/consumer/pages/contact-us

Usually, support will take 2/5 days or more since support is busier than normal at this time to get to your request.

Please be patient

Business Hours: Monday - Friday, 6am to 6pm Pacific

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.