Malwarebytes program has vanished after Windows update

[goldie21]

Hi!

Can you help me please. Have a problem with one laptop after a windows update the Malwarebytes program seems to have vanished. Looked at settings in Windows for apps and no program is listed. I tried to download Malwarebytes again but getting a message on screen that an error has occurred. Looking in Windows Explorer files I am seeing a Malwarebytes folder under Programs with some files but an unable to remove them, system wouldn’t allow it. Picture of message attached which I am getting when try to re-install. How can I resolve this? 

[Porthos]

18 minutes ago, goldie21 said:

Can you help me please.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... Please use an Administrator account when doing the following,

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
5. Press the "Scan" button
6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
7. NEXT: Create and obtain an mb-check log
8. Download MB-Check and save to your desktop
9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
10. This will produce one log file on your desktop: mb-check-results.zip
11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[goldie21]

Thanks for reply. Followed instructions and attached files.

mb-check-results.zip

mb-check-results.zip

[Porthos]

11 minutes ago, goldie21 said:

Followed instructions and attached files.

Let us get a clean install of the current version. 3.3.1

Download and run MB-CLEAN

• Download MB-CLEAN
• Close all open applications
• Double-click and run mb-clean-3.1.0.1031.exe
• A prompt with an option to clean up the system will appear: click Yes
  • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
• Once the cleanup process is completed, a prompt will appear:
  • Yes - will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3
  • No - will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
    • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
• Upon reboot, a prompt will appear: click Yes
  • Yes - will download, install and activate the latest version of Malwarebytes 3
  • No - will exit the utility and Malwarebytes 3 will not be downloaded, reinstalled or re-activated (not recommended)

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3  

[goldie21]

 Had a few problems with the downloads at first and had to unistall the program and restart again. Back up running Malwarebytes programme now. Many Thanks!

[Porthos]

19 minutes ago, goldie21 said:

 Had a few problems with the downloads at first and had to unistall the program and restart again. Back up running Malwarebytes programme now. Many Thanks!

Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post.

 

Anyone else reading this topic and need assistance not all fixes will work for all users. , Please START your OWN NEW Topic. HERE