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motjr

MBAE 1.11.1.48: Google Voice app within Gmail dropping calls after 20secs

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I've always loved MBAE with never a problem, but after recently applying the intel security patch, something isn't allowing Google Voice calls within Gmail to remain connected; they drop after about 20secs - all calls. I tried using IE11 and Firefox with no difference. I also tried using 2 other computers belonging to a friend with the same results. My computer and my friend's computers all use the latest MBAE beta and have always worked fine. After applying the intel security patch recently, calls are now dropped regardless of which browser is used. As an experiment, I tried turning off MBAE protection, and placed a few calls (and received a few) from each browser on each computer, and the calls remained connected. MBAE might not be directly responsible, but the combination of MBAE with the recent intel patch update and whatever else has been updated is causing Google Voice to drop. I'm writing in hopes that the next beta release might address this issue so that I can leave MBAE protection turned on. I'm not looking as much for a workaround (workarounds usually require being technically savvy, and I'm only minimally technically savvy) as I am a later MBAE beta release that might fix this. (For anyone interested, I'm waiting until my current McAfee subscription runs out before switching to Malwarebytes 3.) My computing environment: Windows 7 Professional SP1 with all Windows Updates applied, all apps updated (browsers, flash, etc).

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Hi motjr,

Thanks for posting. We will try to reproduce this and get back to you if we need more information from you.

Meanwhile, Can you please follow the instructions in the below link and post the required logs?

 

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Hi, I made copies of the MBAE Program Data and MBAE Program Files folders and placed them on my desktop and then downloaded and installed ZIP shareware (I only wanted it for this one time, so I wasn't going to buy it) and tried for the longest to figure out how to use the ZIP GUI to create a ZIP archive and ZIP the requested MBAE Program Data Files and the MBAE Program Files to attach here, but was unsuccessful in figuring out how to use the software even with the assistance of the included help files. I'm giving up on trying to zip the files and attach here. I've uninstalled the zip software. (When I said I was minimally tech savvy, I wasn't kidding.) The total uncompressed (un-zipped) size for both folders combined is 28.34MB. If I'm not permitted to send the files un-zipped, then I hope you can reproduce the issue I'm having with the Google Voice app anyway and issue a newer beta. Signed, "Got a headache from trying to figure out how to use the ZIP software".

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Hi motjr,

We are sorry we could not reproduce your issue. Please take a look at the below screenshot. Just click on the folder that you want to zip, right-click and Send to -> Compressed zipped folder. Then attach the zipped folder here. Let us know if you have any questions.

 

screenshot2.png

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Arthi, thanks for the instructions; I didn't realize it was that simple to zip a file. After installing the latest Windows 7 updates yesterday Feb 13, 2018, and then receiving your reply, I decided to try calling one of my cellphones from my Google Voice app within Gmail. After about 63 seconds, the call was still connected, which surprised me, as all calls prior to the Windows Updates always dropped at 20secs, so apparently, something in the Windows Updates inadvertently fixed the issue. If you still want to see the zipped files, let me know; otherwise, the problem appears to be fixed.

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